Head of Patient Experience - London, United Kingdom - Whittington Health NHS Trust

Whittington Health NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about patient engagement and improving the service experience for our patients and their carers? This is an exciting opportunity to lead our Patient Experience Services and drive forward the Patient and Carer Experience Strategy at Whittington Health working closely with our patients, staff and external stakeholders such as Healthwatch.

This is a great time to lead the ongoing development of our patient experience teams as we emerge from the pandemic.

Listening to and learning from our patients and their carers, you will be supported and encouraged to introduce creative and innovative ways of improving the patient experience by our enthusiastic teams across the Quality Governance Department.

The applicant should have management experience at senior level and will have responsibility for managing the Complaints/ PALS team, legal services, interpreting, spiritual & pastoral care, and the Trust volunteer programme.

The performance, quality and development of the PALS and Complaints team and ensuring that internal systems and processes are in place to deliver a high quality service that is efficient, effective and within the allocated budget.
Providing expert advice to divisional directors and senior managers around the root causes of complaints and recommending actions to resolve problems, share good practice and promote service improvement.
The implementation of the Trust's Patient Experience and Engagement Strategy across the organisation.
To manage the Patient Experience team, including the Volunteer programme.
To manage the chaplaincy service
The performance, quality and development of the interpreting team and ensuring that internal systems and processes are in place to deliver a high quality service that is efficient, effective and within the allocated budget.

Working within the Quality Governance Department at Whittington Health NHS Trust, an integrated care organisation in North Central London.

Included in full job description, see attached.