Customer Contact Consultant - Cardiff, United Kingdom - Principality Building Society

Principality Building Society

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Principality is a mutual building society, owned by and run for the benefit of our 500,000 Members.

As a business, we've been helping people across Wales and the borders to find homes and save towards what matters to them for 160 years.

As our Members and customers' needs and ambitions evolve, we're transforming our business to keep pace and this takes people from a variety of backgrounds, with a combination of different skills and experience.

People who can really support our business to be the best it can be and enable our colleagues to deliver the stand-out experience our Members and customers have come to expect.

People, like you.

We're looking for Customer Service Associates who can support us in continuing to achieve our excellent reputation in managing our members accounts by offering a stand out service.

The role

As a Customer Service Associate working in our award winning contact centre you will be responsible for providing our Members and Customers with enquiries through our telephony and website channels.

Responsibilities include:

Provide an exceptional experience in all interactions with members and customers
Take ownership on each customer interaction to get the solution that's right for them
Adhere to all policy and regulatory requirements whilst meeting customer demand in order to deliver a positive customer experience.
Embrace the society's continuous improvement strategy by supporting, piloting & providing feedback to management to enhance the service and experience for our customers.
Assist the department with building and maintaining relationships with other areas of the business
Manage customer complaints

What you will bring to the role:

Customer service experience (Contact Centre experience not essential)
Excellent communication skills (Written & Verbal)
Confidence, managing customer expectation's
The want to learn and adapt to change
Good knowledge of Microsoft office packages
Be a team player

This position will require the successful applicants to pass a credit check.

We're a responsible business
Helping our members to prosper is central to our ethos. It's why our business is closely linked to the communities where we work. For us, improving financial education and understanding is a crucial role and one that we take seriously.

So as well as raising thousands of pounds for nominated local and national charities each year, we run financial education programmes in schools to support grass-roots understanding and drive towards a more financially educated future.

Come and join us

At Principality, we support our colleagues at every stage of their working life and have been officially recognised as one of the best super large workplaces in the UK at the Great Place to Work awards.

Salary:
£21,000.00-£23,000.00 per year

Benefits: