Reception Manager - London, United Kingdom - Front of House Recruitment
Description
_Reception Manager_
Reception Manager for Bank needed - to help define and the company's unique '6* Service' concept, which sets the firm apart from other organisations.
Reception Manager Responsibilities The key reception manager responsibilities are:
- People management responsibilities including:
- Recruiting, training and developing staff to provide the department with an appropriately skilled and motivated workforce.
- Managing rotas to ensure adequate cover at all sites at all times to ensure the provision of a consistent service.
- Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
- Ensuring that the team are correctly attired and project a professional image at all times.
- Producing monthly and adhoc reports on service usage and service issues to ensure that customers and management receive appropriate information in an accurate and timely manner.
- Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
- Regularly liaising with customer relationship managers (and, when necessary, customers directly) to ensure the provision of a customer focused service including:
- 1st class reception and client facing services
- Efficient and easy to use protocols and processes for users, e.g. meeting rooms, hotelling, catering
- Constant review and improvement of the welcome services
Requirements:
Technical Skills
- Experience of frontofhouse in a corporate environment.
- Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency.
Personal Skills
- Experience of working in a highly customer focussed service delivery role.
- An excellent customer focused manner at all times.
- Demonstrating the ability to be proactive and to possess strategic thinking skills.
- The ability to lead and develop a large, diverse team.
- The ability to communicate effectively at all levels.
- The ability to manage change.
- The ability to manage a large, diverse workforce.
- A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
- A willingness to travel to regional offices to participate in training and coaching.
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