Contact Centre Team Leader - Paisley, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Paisley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Performance team lead, managing team of field operatives from office location.

Client Details
Customer Resolution Solutions firm.

Description

Ensure department meets and exceeds all business targets.
Ensure Field Agents and Warrant Officers in the region meet and exceed targets.
Point of contact for Field Agents and Warrant Officers who are looking for support.
Identify underperformers and take relevant action to ensure they improve.
Feedback of call quality monitoring completed by Audit, Risk and Compliance.
Work with Audit & Training Officers to ensure work meets the required quality.
Schedule Audits and arrange emergency blind audits with the ATO in their region.
Make recommendations to improve performance in the region.
Monitor field staff deal with any emergency alerts.
Update systems with all communication with Field Agents and Warrant Officers.
Assist with recruitment, conducting interviews for Agents and Warrant Officers.

Profile