Customer Services Operative - Crewe, United Kingdom - March Recruitment

March Recruitment

Verified Company

Crewe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Operative
Location - Crewe (Hybrid role)
Salary -£11.72 per hour
Duration - 6 months
Hours

37.5 hours per week, Monday-Friday 8am 5pm 1 Saturday in 4 9am 5pm

Summary of a Customer Services Operative

The main role of a Customer Service Operative will be to handle inbound interactions from customers with a vast range of queries ensuring first point resolution for every type of interaction and responding in a friendly, supportive and timely manner.

Responsibilities of a Customer Services Operative

Outbound task such as providing customer updates
Helping customer place orders over the phone
Administration work, including data input of customer information and products
Ad hoc tasks to help with our business need

Key competencies of a Customer Services Operative

Passion to deliver excellent customer service
Excellent organisation skills
Good working knowledge of basic computer programmes
Experience is beneficial to the role, however a willingness to learn, good communication skills and the ability to work well in a team will go a long way

Consultant