1st / 2nd Line - Desktop Support - Banking - London, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Role:

Duration - 6 months with likely extension

Rate - £180 p/d (inside IR35)

Location - Liverpool Street

Tech Stack

Tasks

Provide English language support to colleagues across EMEA Region with awareness of and consideration to differing cultures and/or languages.
Provide cover to IT support contact number, answering calls, creating tickets, and escalating as required.
Administer various IT environment (i.e. PC build and configuration, Application software, SCCM, Printing)
Liaise, coordinate and monitor the escalation to 3rd level support groups.
Provide primary support to video conferencing environment.
Perform daily checks of office printer environment, logging tickets and escalating to 3rd level resolver groups when exceptions are identified.
Perform daily checks of conference and meetings rooms (including VTC rooms), logging tickets and escalating to 3rd level resolver groups when exceptions

Additional Tasks

Support of Systems infrastructure team when requested
Core systems infrastructure comprises Lenovo/HP/Dell workstations and HP/Cisco Blade Server technology running Windows OS, EMC SANs, Avaya and IPC telephony systems and Cisco Networks.
Workstation hardware and software build
Maintain automated build for workstations and servers
Administration, configuration and support of workstation and server infrastructure.
To have a very good knowledge of infrastructure and to be able to support and enhance that infrastructure through the use of industry

- standard management tools.

To be able to build new workstations to requirements specified by other team members.
Administration, configuration and support of desktop operations.
Maintain high availability production environment.
Administration and support of the workstation and printer

- environment at all sites including business continuity site.

Ensure that the workstation and printer environment are fully operational and ready for use 24/
Workstation patching, test and deploy patches to ensure stability of environment

GCS is acting as an Employment Business in relation to this vacancy.