Complaints Handler - Chesterfield, United Kingdom - Evolution Funding

Evolution Funding

Verified Company

Chesterfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exciting Opportunities due to Exceptional Business Growth

Are you self-motivated, have excellent problem solving skills, with the ability to communicate at all levels? If the answer is 'yes', this may be the perfect role for you.

Evolution is the largest motor finance broker in the UK.

Since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.

We have an exciting opportunity for a Complaints Handler to join our high-performance Resolutions Team. This is an interesting and challenging role which will never be boring.

On a daily basis, you will be problem solving, negotiating with dealers and funders, and working with internal teams to resolve issues for our customers.

You will be responsible for managing and responding to regulated complaints in line with our SLA's and regulatory timeframes.

You will liaise with customers, car dealerships and finance companies to investigate disputes and determine appropriate resolutions for all parties.

Key Responsibilities:

Investigate complaints in line with regulatory procedures
Communicate and influence effectively with lenders, dealerships, and customers
Accurately record complaints onto the Complaints Management System (CMS)
Management of complaints in a timely and compliant manner, in line with SLAs
Work to ensure that the highest level of service is consistently delivered to our customers
Effectively manage workload to maximise productivity
Liaise with all internal and external departments
Adhere to numerous legislation and regulations including Consumer Rights Act 2015, TCF, GDPR, Information Commissioner's Office (ICO) and Financial Conduct Authority (FCA) guidelines

Experience and Skills:

Ability to work well under pressure
Ability to work effectively as part of a team or alone
IT skills, using Word, Excel and a complaint management system
Accuracy and good attention to detail
Good organisational skills and ability to prioritise workload
Strong ability to mediate between parties
Experience of the motor trade or brokerage desired, though not essential

Benefits

By joining an established company who are leaders in the motor finance industry, you can expect an enthusiastic team, a friendly atmosphere, on-site parking, generous pension scheme, 33 days holiday (including bank holidays) and life assurance cover plus a bonus of up to £1000 additional to base salary.

Job Types:
Full-time, Permanent

Salary:
£22,000.00-£24,000.00 per year

Benefits: