Customer Service Advisor - Newcastle upon Tyne, United Kingdom - McGrady Clarke
3 weeks ago
Description
McGrady Clarke are a management consultancy providing sustainability and energy solutions to our global client base. We operate across multiple sectors and work with our clients to develop bespoke sustainability strategies.Our sustainability solutions address the multifaceted environmental, economic, and social challenges facing business today.
Our projects enhance sustainable development opportunities, heighten operational efficiencies and reduce environmental impact to future proof our clients in the evolving global economy.
We are looking for a talented, driven and ambitious professional who wants to progress their career. We are a growing company based in Ouseburn.What do we offer that makes us different?
We offer industry leading solutions to our clients and industry leading packages to our Staff.
- Extended festive break.
- Quarterly company events.
- Bonus Scheme (company performance dependent).
- Free Parking.
- Quayside location overlooking the River Tyne.
Your Role:
- Investigate & resolve any customer queries.
- Work with and effectively manage submissions onto the companies CRM system.
- Liaise with external partners and energy suppliers to make sure our clients' accounts are serviced.
- Maintain accurate customer service records.
- Carry out data analysis on behalf of clients & ensure monthly or quarterly reports are delivered to clients.
- Copying and printing of various documents.
- Keep diaries and arrange appointments.
- Driven and selfmotivated to succeed.
- Able to work effectively under pressure and manage expectations.
- Good communication skills & organised.
- A self starter with a proactive approach.
- Have good time management and able to work to deadlines.
desirable but not essential. Previous experience such as working for a commercial / domestic energy supplier and / or an energy consultancy.
Salary:
£21,500.00-£23,250.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location:
In person
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