Helpdesk Operator - Glasgow, United Kingdom - Anderson Knight

Anderson Knight

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Anderson Knight is looking to recruit a Help Desk Operator on a full-time permanent basis.

The Help Desk Operator will be responsible for providing exceptional customer service by answering incoming calls, resolving customer issues, and dispatching maintenance and repair technicians as needed.

Key Responsibilities:

Logging customer requests for maintenance and repair services into the company's database.
Dispatching technicians to job sites and scheduling service calls.
Following up with customers to ensure service requests are completed to their satisfaction.
Providing excellent customer service by resolving customer issues in a timely and professional manner.
Coordinating with vendors to ensure timely delivery of supplies and materials.
Updating customer information and recording all service activities in the company's systems.
Adhering to all regulatory and compliance requirements.

Requirements:

Excellent communication skills and ability to handle highvolume call traffic.
Strong problemsolving skills and ability to multitask in a fastpaced environment.
Ability to work independently and as part of a team.
High attention to detail and ability to prioritize tasks effectively.
Experience in facilities management, property management, or related field is a plus.