Admissions Officer - Glasgow, United Kingdom - University of Glasgow

University of Glasgow

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose

Main Duties and Responsibilities -4. Manage confirmation processes including updating fields required for statutory and internal reporting and the issue of CAS.

Support the Enquiry Team with appropriate detail and data to ensure that applicant enquiries are responded to in a timely fashion using automation where appropriate.
Support the Senior Admissions Officer to report against key performance indicators and to ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
Ensure that activities are carried out in line with key performance indicators and service level agreements for decision turnarounds for uncapped programmes and applicant cohorts.
Develop and build specialist Admissions expertise in relation to your area of responsibility: market-specific, School/programme-specific, applicant cohort-specific, qualification-specific
Membership of the Fee Status panel with a remit for reviewing and making decisions on Fee Status appeals
Support technical and process based development tasks or projects as assigned by the Senior Admissions Officer
Support specific projects or initiative relating to the development of the Admissions process as assigned by the Senior Admissions Officer
Develop and support relationships with key internal stakeholders in relevant Schools and Colleges. Ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
Responsibility for additional specific activities or projects as requested by the Heads of Admissions, including those with enquirer and applicant engagement focus eg Open Days or Clearing

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role; OR Scottish Credit and Qualification Framework level 7 (Advanced Higher, SVQ 3, HNC or equivalent), and experience of personal development in a similar role.

Desirable:

B1 Knowledge of the HE sector and a detailed understanding of the legislative and compliance parameters that govern HE Admissions.

B2 Knowledge of pre-HE and HE qualification frameworks in key recruitment markets: UK, EU, China, South Asia, South East Asia, North America.

B3 Knowledge of legislation and compliance parameters that govern Admissions practice and policy.

Skills

Essential:

C1 Ability to work as part of a team and independently on own initiative.

C2 Effective planning, organising and prioritising with the ability to offer a flexible approach to managing a busy workload and supporting priorities from across Admissions.

C4 Ability to build and develop knowledge of qualification frameworks through available knowledge bases and tools.
C5 Ability to support meeting ambitious KPI targets and turnaround times.

C6 Excellent IT skills:

Outlook, Excel, Word, Access and bespoke databases, with the ability to use University management information systems, Student Records and Admissions - BI Query, Weblink and MyCampus.

C7 Ability to communicate clearly orally and in writing to ensure effective reporting and customer service.

Ability to develop specialist Admissions knowledge and expertise on a particular market, set of programmes, mode of selection or qualification subset.

C8 Ability to adapt to an ever-changing internal and external Admissions landscape.
C9 Well-developed analytical and problem-solving capability with the initiative and judgement to resolve problems independently.
C10 Strong interpersonal and communication skills and the ability to deal with complaints and varied data requests.
-
Experience

Essential:

E1 Experience of working and excelling in a high volume setting with tight deadlines.

Desirable:

F1 Experience of working in a Higher Education Setting.
F2 Experience of Admissions Decision Making in a Higher Education Setting.

Terms and Conditions
Salary will be Grade 5, £24,715 - £28,929 per annum, pro rata.

This post is part time (17.5 hours p/w) and fixed term to cover maternity leave for up to 12 months or until the substantive postholder returns.

The University would consider a secondment opportunity for this post.

University of Glasgow applicants should seek clearance for release for secondment from their line manager-New entrants to the University will be required to serve a probationary period of 6 months.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

3 A flexible approach to working.