Customer Service Advisor - Braintree, United Kingdom - Market36 Recruitment Ltd
Description
Market 36 Recruitment are currently recruiting for a Customer Service Advisor for our client based in Braintree on a permanent basis.
Roles & Responsibilities:
- Responsible for daytoday management of customer requests
- Onboarding new customers in partnership with our Account Management team
- Providing customers with service status updates and reporting
- Manage routing and processing requirements for customer stock
- Producing customer invoicing upon completion of service requests
- Proactively identify potential issues and problems
- Working with all parts of the business to resolve issues & improve service
- Providing a firstclass customer experience
Skills, Knowledge & Experience:
- Strong analytic and numeric skills
- Great communication skills
- High level of attention to detail
- A strong customer focussed background
- Excellent organisational skills
- PC literate with strong Excel skills
- Responsive to customer issues and escalating as required
- Able to understand and share customer feedback and ideas with our Account Management and Sales teams, ensuring the voice of our customers is heard
- The ability to forge strong relationships with other departments
- Taking pride in providing a great customer experience while being a part of the circular service economy
In return our client offers a salary of up to £23,000 per annum, with free onsite parking, and 28 days of holiday including bank holiday's which increases with your length of service up to 5 years, Pension Scheme, Death in Service, and Income ContinuousPolicy.
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