Technical Service Representative - St Albans, United Kingdom - Ashendon Recruitment

Ashendon Recruitment
Ashendon Recruitment
Verified Company
St Albans, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overall objective and scope:


Our client, a leading manufacturer of high-end kitchen sinks and accessories is seeking a professional and committed, technical services representative to support their customer service offering throughout their UK operations.

The key objectives of the role are to Responsibilities will also include welcoming/assisting visitors to the Business Experience Centre on site.


Key Duties and responsibilities:


  • Deal with incoming customer and consumer enquiries for predominantly spare parts.
  • Placing customer orders on the SAP system.
  • Booking of service repairs and liaising with engineers.
  • Preparing quotations and proforma invoices.
  • Handling invoice/collection queries.
  • Complaint handling and conflict resolution.
  • Advising customers of any order delays.
  • Liaising with other internal departments involved in the customer service process.
  • Welcoming/assisting visitors to the Business Experience Centre on site.

Key Skills:


  • Minimum 2 years customer service experience, with retail (customer facing) experience.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Word and Excel.
  • A knowledge of using exploded diagrams of finished products along with the respective Bill of Material would be advantageous.
  • Numerate.
  • Previous experience using SAP is desirable.

Person Specification:


  • Professional and committed approach and attitude.
  • Team player, with ability to work on own initiative.
  • Able to remain calm and work well under pressure.
  • Solution focussed with a sense of urgency.
  • Can do, will do attitude Drives for results and positive outcome.
  • High levels of attention to detail, and accuracy.
  • Proactive, with ability to multitask and manage time effectively.

Specific Training Requirements:

We value diversity and always appoint on merit.


Job Types:
Full-time, Permanent


Salary:
£26,000.00 per year


Benefits:


  • Company pension
  • Life insurance
  • Onsite parking

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Commission pay

Education:


  • A-Level or equivalent (preferred)

Experience:


  • Customer service: 2 years (required)

Work Location:
In person


Reference ID:
QW9V958W
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