Administrator/ Finance Officer - South Tyneside, United Kingdom - Zenith People

Zenith People

Verified Company

South Tyneside, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Zenith People have an opportunity to work for a manufacturing business in the North East.

The company are looking for an individual who is to offer finance and admin support, as well as delivering excellent customer service to the team when needed.

The role will be Monday-Friday on 40 hour contract.

The responsibilities of the role are as follows:

Finance

Support Accountants with required documentation
Handle Card payments
Supplier Payments
Reconciliation, payments, documentation, scanning
National Office of statistics returns

Customer Service

Support customer service with Customer Service Operative duties for Holidays, Absence and seasonal requirements
Point of escalation for Customer Service for complaints, PayPal disputes, feedback issues etc
Weekly uploading of file to Feefo to request customer feedback
Weekly responding to Feefo, TrustPilot and Google Reviews via relevant platforms
Managing Returned orders and logging them.
Managing courier service level agreements, Monitoring invoice charges and challenging where necessary, making claims and logging performance.
Monitoring Customer service performance and reporting.
Trouble shooting processes and exploring best practice and efficient solutions.

Admin

Reception duties
Taking payments from customers
Design registration
Assisting Management with admin tasks
Suggestion box management
Promoting company culture and events
Weekly approval of affiliate marketing commissions via AWIN platform

Job Requirements:

Previous experience with Administration/Finance support role
Must be detailoriented
Must have excellent time management and organisational skills
Must be a Team Player

Holidays:

28 days - increasing to 33 days at 5 years service.

Reference ID:
Senior Admin/Finance

Salary:
£27,000.00 per year

Schedule: