Student and Library Information Services Adviser - Leicester, United Kingdom - University of Leicester

University of Leicester

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role:

This is an exciting time to join our integrated Student and Library Information Services Team.

The post of Student and Library Information Services Adviser provides front-line student enquiry services and front-of-house library services for students, researchers, academic staff and external users.

You will be responsible for working directly with our diverse student body, answering and resolving a wide variety of enquiries related to library and student services, including sourcing books, journals, databases, IT troubleshooting, student record queries, life-cycle events such as registration and graduation and appointment management for key student-facing services.

You will also support the management of the study and research environments under the remit of the University Librarian, ensuring the smooth operation and delivery of high quality, user-centred library and student services, supporting the University's learning, teaching and research endeavour.

The service operates extended hours over seven days and we have one post available, which is listed below:

Post One

Monday:

Tuesday:

Wednesday:

Thursday:

Friday:

About you:

With a strong commitment to delivering excellent customer service, you will be comfortable working with and supporting our diverse student body and enjoy the challenges of working in a fast-paced, customer-facing role.

You will be proactive and passionate about service delivery, service improvement, learning new things and working as part of a professional and friendly customer-focused team
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Additional information:

We anticipate that interviews will take place during week commencing 30 January 2023.

As part of the University's ongoing commitment to professional development, this role will also be considered on a seconded basis for existing staff members.

Please ensure this is discussed with your line manager prior to applying. More information regarding secondments can be found here

The University of Leicester has been changing the world, and changing people's lives, for 100 years.

When you join us, you'll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do.

That includes not just our core missions of teaching and research, but also our support for staff, students and our local community.

We're committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond.

We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Vacancy terms:
Full time, fixed term contract to 27 November 2023 (secondment cover)