Credit Control Advisor - Salford, United Kingdom - Bupa Global

Bupa Global

Verified Company

Salford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Credit Control Advisor

Job Description:

Credit Control Advisor

Salford Quays M50 3XL

Hybrid

Permanent

Competitive + fantastic benefits

Full time 37. 5 per week

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

Role Overview
As the Credit Control Advisor, you'll maintain a dedicated portfolio of clients.

You'll ensure effective credit control and reconciliation, so that monies are collected in a timely manner and that appropriate steps are initiated following non-payment of subscriptions.

What you'll do:

Deliver highquality service to both internal and external customers by actively assisting the Sales department in the acquisition, management, and retention of customers through communication and relationship management with the customers and/or their intermediary.
To ensure any complaints received from the client/broker or internal departments regarding their work, is logged onto the Bupa complaints management system, investigated, and resolved or escalated to the Credit Control Manager where appropriate.
Maintain close contact with brokers and groups customers in relation to the debt position on their portfolio. Continuously providing a high standard of service and administration.
To manage the total and individual debt position on their portfolio and ensure the timely collection of monies outstanding in line with stipulated policies and procedures.
To investigate and reconcile customer accounts to resolve customer queries.

What you'll bring:

Must have a sound educational background.
Must have intermediate Excel skills.

- analytically and numerically minded with a financial background.

Ability to proactively build and maintain relationships with customers both internally and externally.
Excellent written and verbal communication skills.

Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

You'll be eligible for:

One off Golden Handshake payment (T's and C's apply)
Payment of Professional Registration fees
Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performancebased bonus
Support with travel costs via a season ticket loan or cycle2work
Discounted access to online gym sessions through Gympass
Various other benefits and online discounts
Free onsite massages as a recognition for your hard work
Opportunity to participate in our annual awards ceremony

Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications.

We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa.

We'll make sure you are treated fairly. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time

Job Area:
Finance & Accounting

Locations:
Bupa Place