Call Centre Handler - Glasgow, United Kingdom - The Scotsman Group

The Scotsman Group

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
SCO4630

Branch:
The Scotsman Group - Central Office

Location:
Head Office, Glasgow

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Part Time

Shift pattern:
Evenings and Weekends

Hours per week:16

Posted date:07/05/2024

Closing date:09/06/2024

Who we are?

The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Call Centre Handler_ _
to join our Sales Hub at Head Office.

What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:

Holiday Purchase Scheme.

Wagestream

Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
30% off of food and cinema tickets in all of our venues across Scotland.
Hotel and Apartment discounts.
Access to Scotsman Perks Benefits Portal.
Staff meals on duty.
Flexible working opportunities.
Cycle to Work Scheme
Career development through our Scotsman Steps training programme.

As
Call Centre Handler, your role will include:

Co-ordinate and execute show rounds
Creation and delivery of proposals for client within budget and in accordance with time frame
Administration of function agreement and deposit contract
To be available as the client's first point of contact throughout the enquiry, conversion and run up to the event/occasion
Coordination with the wider sales team to deliver exceptional customer service and a smooth customer journey
Sharing all reservation information with the team prior to service
Achieving all pre booked sales targets while delivering a firstclass service
Working closely with the Area Sales Coordinator to coordinate ways of working sales activity.

The Person:

Numerical and analytical skills
Influencing skills
Excellent communication and negotiation skills
Word/Excel and Microsoft competent
Internet and Web confident

The Process:

Scotsman Hospitality is a privately owned and operated business which focusses on a bold and brave approach to delivering customer experiences which challenge the status quo.