College Services Officer - Keele, United Kingdom - Navitas

Navitas

Verified Company

Keele, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking for a College Services Officer to join our busy team in Keele.

The CSO is a critical member of the College team in administration of the key aspects of the student life cycle with regard to records and reporting compliance.

Providing highly responsive and pro-active customer service, implementing effective student retentionand events cycles (internal marketing), ensuring student welfare, meeting OSH requirements and maintaining a robust Student in Jeopardy programme.

The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team, working with the academic, admission, finance, ICT and marketing functions of the College.

Salary:
£23,000
-£26,000

Hours of Work:
Monday - Friday 08:30am - 17:00pm

Location:
Office-based, Keele

Contract Type:
Full Time, Permanent Contract

College Services Officer Duties:

Student Support:

Support the development and implementation of an effective and efficient enrolment process.
Support the development and implementation of an effective and enjoyable arrival and induction programme.
Support the development and implementation of robust student finance management processes.
Support the student voice through college committees.
Support the planning and implementation of an ongoing programme of studentcentred events, activities and pastoral support.
Support the management of student records.

Academic:

Support the development of the college Academic infrastructure.
Support the management of timetabling processes.
Support the Academic Tutors.
Support the management of college assessment processes.
Support the management of college attendance monitoring processes
Support the management of college compliance processes.
Support the College Management Team in development of college policy, compliance, and documentation.

College Operations

To ensure adherence to Safeguarding procedures.
Lead college Workplace Health and Safety processes (risk assessments, accident reporting and first aid as appropriate).
Utilising the Oracle system to log invoices and purchase orders and to submit adhoc credits and invoices.
To support the College in debt recovery, tuition fee extension requests and payment plans.

Other

Any other duties or tasks as directed by the Line Manager or College Senior Management Team.

College Services Officer Requirements:

Skills and Experience Required

Essential:

A team player with a cando mentality.
Ability to work under pressure and meet deadlines.
Analytical with good problemsolving and decisionmaking skills.
Confident with the Microsoft Office suite
PowerPoint, Excel, Word and Outlook.
Experience in a process driven, administrative, customer focused environment.
Experience of working, communicating with and meeting the needs of a diverse range of stakeholders.
Experience of working with data systems and data management.
Resilient in the pursuit of customer service excellence.
Strong verbal and written English language communication skills.

Desirable:

Ability to communicate in a language other than English.
An effective knowledge of the Higher Education sector and/or university pathway programmes.
Experience of delivering frontline customer relationship management to a multicultural client base.
Experience of working in an international education setting.
Good data analysis and presentation skills.

About the Company:

Navitas is one of the world's largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year.

With 120 institutions in 31 countries and thousands of staff based throughoutthe world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented and motivated people.

Applicants will need to demonstrate their eligibility to work in the UK.

Closing Date:
10th March 2023