Collections Agent - Glasgow, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working Hours:

2 week shift rotation.

Week - Monday-Friday, 8am-4:30pm

Week - Monday-Thursday, 11am-8pm. Friday 9:30am-6pm.

Working every 2nd Saturday, 9am-2pm.

Responsibilities:

Mixture of inbound and outbound calls
Provide customers with accurate and consistent information to reduce unnecessary contact and ensure excellent customer service
Knowledge Management keeping up to date with processes, rules and products
Identify, handle and resolve customer complaints
Drive collections of outstanding payments through negotiation
Ensure quality of customer conversations in line with Policies and Quality assessment standards.

About You:

Experience of working in a call centre environment and dealing with high volume calls
Strong attention to detail
Excellent communication skills
Ability to work collaboratively as part of a team or independently
Prior experience with systems, in particular Microsoft Office.