General Builder - Oldham, United Kingdom - Great Places Housing Group

Great Places Housing Group
Great Places Housing Group
Verified Company
Oldham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Salary:
Up to £29,960


Job Type:
Full Time


Location:
Oldham


Benefits:

Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.


You will deliver a wide range of responsive maintenance activities to a diverse customer base and deliver excellent customer service.

You will achieve a 'first time fix' through correct diagnosis, multi-trade working and an effective relationship with the supply chain.

You will liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce. You will adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team.


What you'll be doing

  • You will undertake the correct diagnosis and method of responsive maintenance to achieve a 'first time fix' and outstanding customer satisfaction
  • You will contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
  • You will contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
  • You will adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am 6.00pm) and an out of hours service at all other times
  • You will provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
  • You will follow the Group's equal opportunities policies and practices and promote cultural diversity across all aspects of the team's work.
  • You will undertake and contribute to a competence based framework through specific training and development initiatives

What you'll need

  • Minimum NVQ level 2 or equivalent recognised competency in Bricklaying/General Building
  • Qualified to minimum GCSE grade C or equivalent in English and maths
  • At least three years in the built environment, across multitrades
  • Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
  • Evidence of delivering first class customer service in responsive maintenance
  • Working with the supply chain associated with responsive maintenance
  • Working with a multidisciplined services delivery team (within the built environment)
  • Use of full range of Microsoft Office
  • Ability to complete tasks in an accurate and timely manner when working under pressure
  • Attention to detail
  • Good written and verbal communication
  • Effective liaison with staff/other stakeholders to give information/find information/resolve problems
  • Organisation and ability to timemanage work load
  • Able to deliver a high standard of customer service
  • The ability to develop and project a positive image of Great Places through personal, written and oral skills

What we need from you

  • Prioritising multiple activities in conjunction with each other
  • Open to new & different methods of working and prepared to challenge traditional thinking
  • Interest in delivering outstanding customer service
  • An ability to work in uncertainty
  • Ability to work as part of a team as well as on own initiative
  • Professional and value led with integrity, inclusivity and respect for diversity
  • Ability to work flexibly and when needed outside normal working hours
REF-204705
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