Administator - Liverpool, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administrator

Location: Liverpool City Centre/Birkenhead
Salary: £19,500 basic
Contract: Full time, Permanent
Hours: Monday to Friday

Job responsibilities

Providing general administrative and clerical support
Proactively manage diaries and diarise actions
Generating standard system driven letters
Composing letters to clients/customers
Maintain proactive communication with clients and external agencies relating to claims
Observing and maintaining firm confidentiality in relation to all correspondence and communications
Taking responsibility for personal development and growth
Effective prioritisation of tasks whilst managing a full workload
Liaise and build relationships as appropriate with clients and their support staff
Book client and internal meetings
Prepare correspondence and documents from digital dictation
Answer and make telephone calls
Manage the case management system
Prepare document bundles
Open and close files
Set up new clients on the finance system
File, archive, photocopy, scan documents as and when required
Ensure that client contact information is kept up to date
Assist with the booking of travel arrangements
Liaise with Counsel and other legal representatives
Proactively assist with adhoc business development and communications activities e.g. client contact reports, delegate packs etc.
Maintain a level of individual knowledge required for the role
Assist with incoming billing, cash collection and accounts queries
Effectively work with fee earners and secretarial team members
Handle confidential information in line with the firm's data security protocols

Keywords:
customer service; advisor; agent; customer care; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre; outbound; call handling; administrator