Quality Advisor - Wakefield, United Kingdom - Gallagher

Gallagher

Verified Company

Wakefield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_We're looking for someone who is passionate about doing things right and helping to support people to develop and grow to join our team of Quality Assurance experts.

If you have gained experience working in an insurance, financial services environment or contact centre environment, we are particularly keen to hear from you.

Using sound judgement, expertise and a proven track record in compliance; we need you to keep us on track_
Working with a dedicated, professional and assertive team to monitor, validate and verify audits conducted, providing accurate, constructive feedback to colleagues._

Your Role:

Ensuring the risks presented to our business are mitigated by giving feedback and identifying trends in audits
Conducting accurate audits in line with our monitoring requirements
Verifying an agreed sample of all files or calls audited to ensure accuracy and consistency of marking and working with offshore auditors to ensure standards are maintained
Reporting on branch audit results, providing feedback to team members and developing remedial action plans to address findings. Recognising any significant risks to the business and highlighting as appropriate
Keeping up to date with industry knowledge to ensure appropriate proficiency levels are maintained, especially Financial Conduct Authority compliance requirements

Your Skills, Experience and Qualifications:

Insurance or financial services sector experience preferable, but not mandatory.
Educated to GCSE standard or equivalent with a knowledge of the principles of Quality Assurance.
A full grasp of business processes with the ability to offer solutions; along with a proven record working to targets within a regulated, measurable framework.
Ability to build strong and credible relationships with key partners and team members. Excellent interpersonal skills, strong leadership abilities, happy to motivate and develop staff.
Can recognise potential risks and seek advice if needed.
Good organisational skills for forward planning and a strong awareness of ethics and integrity in customer focus.
MS office proficiency
Eligible to work in the UK

Pay:
Up to £25,000.00 per year

Benefits: