Senior Renewables, Power and Downstream Energy - Remote, United Kingdom - The Ardonagh Group

Tom O´Connor

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Tom O´Connor

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Description

Purpose of the Role:


To provide a quality claims service to all Downstream Energy, Power, and Renewable clients together with advisory and servicing role to internal customers.


Main Responsibilities:


  • Management and control of complex Downstream Energy, Power, and Renewable claims.
  • Communicate regularly with clients to understand and meet their business requirements.
  • Personally provide outstanding service and technical advice, expediting and negotiating best claims settlements.
  • Enter claims advice and settlements on inhouse, Lloyd's and Company market systems such as Global XB, CLASS etc.
  • Contribute to business development with recommendations during marketing and renewal meetings.
  • Develop and foster relationships with clients to attract new business and retain existing clients.
  • Collate and produce ad hoc statistics and reports for insurers and clients.
  • Monitor and report legal and market developments to the Company to facilitate the prompt and professional handling of all claims.

Leadership/Management:


  • Work closely with the Claims Manager to:
  • Develop a strong and realistic business plan, ensuring this is in line with the larger Divisional Plan.
  • Align the team to this plan and drive delivery.
  • Provide leadership and guidance and manage the team responsibilities and be accountable for service delivery.
  • Be responsible for the team's performance against service standards and take remedial action as appropriate.
  • Hold regular team meetings.
  • Act as focal point for market intelligence.
  • Be actively involved in recruitment/promotions/remuneration for the team.
  • Ensure that all staff within the team are trained, competent and motivated.
  • Conduct regular appraisals in accordance with timescales and guidance set by the Company.

Qualifications & Experience:


  • Desirable
  • CERT CII or ACII qualified or relevant qualification.
  • 8+ years with a broker, insurer or loss adjuster handling complex Downstream Energy, Power and Renewable claims.

Person Specification:


  • Strong business acumen and technical credibility.
  • Strong negotiation, influencing skills.
  • Collaborative team working approach
  • Ability to work to tight deadlines
  • Ability to build and maintain profitable longterm relationships with clients and colleagues
  • Strong analytical, verbal, and written communication skills
  • Accurate and attentive to detail
  • Ability to handle multiple priorities in a fastpaced environment
  • Ability to work with employees at all organisational levels
  • Ability to lead and manage people effectively.
  • Ability to develop and motivate staff.

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