Senior Renewables, Power and Downstream Energy - Remote, United Kingdom - The Ardonagh Group
Description
Purpose of the Role:
To provide a quality claims service to all Downstream Energy, Power, and Renewable clients together with advisory and servicing role to internal customers.
Main Responsibilities:
- Management and control of complex Downstream Energy, Power, and Renewable claims.
- Communicate regularly with clients to understand and meet their business requirements.
- Personally provide outstanding service and technical advice, expediting and negotiating best claims settlements.
- Enter claims advice and settlements on inhouse, Lloyd's and Company market systems such as Global XB, CLASS etc.
- Contribute to business development with recommendations during marketing and renewal meetings.
- Develop and foster relationships with clients to attract new business and retain existing clients.
- Collate and produce ad hoc statistics and reports for insurers and clients.
- Monitor and report legal and market developments to the Company to facilitate the prompt and professional handling of all claims.
Leadership/Management:
- Work closely with the Claims Manager to:
- Develop a strong and realistic business plan, ensuring this is in line with the larger Divisional Plan.
- Align the team to this plan and drive delivery.
- Provide leadership and guidance and manage the team responsibilities and be accountable for service delivery.
- Be responsible for the team's performance against service standards and take remedial action as appropriate.
- Hold regular team meetings.
- Act as focal point for market intelligence.
- Be actively involved in recruitment/promotions/remuneration for the team.
- Ensure that all staff within the team are trained, competent and motivated.
- Conduct regular appraisals in accordance with timescales and guidance set by the Company.
Qualifications & Experience:
- Desirable
- CERT CII or ACII qualified or relevant qualification.
- 8+ years with a broker, insurer or loss adjuster handling complex Downstream Energy, Power and Renewable claims.
Person Specification:
- Strong business acumen and technical credibility.
- Strong negotiation, influencing skills.
- Collaborative team working approach
- Ability to work to tight deadlines
- Ability to build and maintain profitable longterm relationships with clients and colleagues
- Strong analytical, verbal, and written communication skills
- Accurate and attentive to detail
- Ability to handle multiple priorities in a fastpaced environment
- Ability to work with employees at all organisational levels
- Ability to lead and manage people effectively.
- Ability to develop and motivate staff.
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