Night Porter - Burnley, United Kingdom - Higher Trapp Hotel

Higher Trapp Hotel

Verified Company

Burnley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a vacancy for a night porter at The Higher Trapp Hotel. The role is working overnight on a 4 on 4 off basis.

OBJECTIVES:

To ensure that all guests receive a warm, memorable and personalised welcome, setting the scene for their stay and ensure that guest needs are anticipated and that any requests are actioned.

Complete administrative tasks accurately and within given deadlines.

Be responsible for the security of the hotel and its guests over night and to set meeting and private dining rooms to agreed standard and to guests' specification.

MAIN RESPONSIBILITES:

Our Service
Ensure that the service offered by all team members is personal and memorable. That guest

needs are anticipated and requests followed up. Build relationships with guests, ensuring that

they want to return to the hotel.

Ensure good communication with all departments throughout the hotel.

Ensure all regular and VIP guests are known and cared for accordingly.

Handle, follow up and communicate any comments or complaints. Pass on to relevant

HODs or Managers if unable to handle.

Be familiar with and promote hotel facilities and attractions within the estate. Assist guests

with any requests eg information, making bookings, directions.

Ensure that all tasks are completed on each shift that a full and thorough handover takes

place at the end of the shift.

Be fully conversant with handling of reservation enquiries. Be aware of all current offers.

Ensure you have a well founded understanding of all Hotel regulations.

Have a thorough knowledge of Rezlynx and any relevant systems.

Build and effectively utilise guest history profiles.

Tour all areas of the hotel on a regular basis and report irregularities to relevant department

heads, and maintenance.

Ensure all access to the hotel is secure as required by hotel policy and procedure.

Perform any related security duties as required overnight.

Complete all incident reports and distribute to relevant departments.

Record any unusual occurrences or problems arising to the Duty Manager and take

appropriate action.

Communicate, work with and build a good working relationship with Front Office Day team

to ensure a consistent level of service is offered throughout the hotel 24 hours a day.

Set up rooms for meetings and private dining to the hotel standard, meeting guest

Requirements.

As a team, ensure that guest areas and offices are clean and tidy at all times.

Check in late arrivals and check out early departures in line with hotel procedures.

Ensure that wake up calls are made promptly.

Order and deliver newspapers.

Take room service orders, prepare the food and drinks and deliver to guests.

Provide service in the Residents Bar after the late shift team members have finished their shift.

Our Business
Be fully conversant with and adhere to hotel standards of operation and department

procedures.

Be fully aware of all daily and weekly events in the hotel.

Balance the cashier at the close of shift and resolve any discrepancies in cash float balancing.

Be responsible for floats whilst on duty, do not finish your shift until all floats have been

counted and agreed by the on coming shift.

Be fully aware and adhere to all accounting policies and procedures.

Ensure accuracy of guest bills.

Pass onto the sales department any possible leads, which could develop into future business.

Be competent in guest show rounds of the hotel facilities, conference and private dinning

rooms.

Ensure all necessary supplies are available for the front desk and complete orders when

necessary.

Report any faulty equipment to the relevant persons.

Be familiar with current licensing regulations.

Clean and maintain the work area, materials, and equivalent

Our People
Report for duty punctually in the correct uniform, paying attention to personal hygiene and

tidiness.

Help to maintain a good working environment within the department and good working

relationships with all other departments in the Hotel.

Give assistance to other departments as and when necessary.

Accept reasonable changes or additions in work hours, which are necessary for the

maintenance of uninterrupted service to hotel guest and patrons.

Attend meetings and training sessions as and when required.

Health and Safety
Report all potential and real hazards immediately.

Be fully conversant with all departmental Fire, Emergency and Bomb procedures.

Attend all fire, health and safety training

Ensure the safety of the persons and the property of all within the premises by fairly

ordinances, and reporting any possible hazards and conditions to the Rooms division

Manager.

Have a general awareness of Health and Safety in relation to all tasks and activities

undertaken in the department.

Re-use and recycle where possible

Job Types:
Full-time, Permanent

Salary:
£10.00 per hour

Benefits: