Patient Access Administrator - Basingstoke, United Kingdom - Crown Heights Medical Centre

Crown Heights Medical Centre

Verified Company

Basingstoke, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
PATIENT ACCESS ADMINISTRATOR

REPORTS TO:
Deputy Practice Manager Patient Access

Job Summary:

The purpose of the role is to:

The primary responsibility is to be a part of a team that manage a high volume of telephone calls promptly and accurately
Display a telephone manner that is confident and compassionate to patients' requests
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
Deal with sensitive issues from patients with extreme confidence and reassurance
Project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Patient Access team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Patient Access Manager, dependent on current and evolving practice workload and staffing levels:

Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Working at the Front Desk to meet and greet patients, and deal with queries they may have
Distributing paperwork to the correct clinician or relevant office that is left at reception
Taking messages and passing on information
Processing of medical records
Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning
Monitoring of stationery and other supplies
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Opening up/lockingup of practice premises and maintaining security in accordance with practice protocols

Additional Responsibilities
You may be requested to undertake the following additional activities as negotiated with the Patient Access Manager:

Visit the branch surgery at Old Basing as required

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and