IT Support Engineer - Stroud, United Kingdom - G B Solutions
Description
IT Support Engineer
£28,000 - £32,000
Stroud
Our award-winning client, with over 30 years industry experience, are seeking an IT Support Engineer, to deliver remote telephony, networking, and installation services, to a variety of customers.
The IT Support Engineer will work predominately from the office, with the occasional site visit, so a full UK driving licence is required.
Responsibilities:
- Manage calls through to conclusion, exceeding customer expectations
- Work with the support team, assisting with fault management resolution
- Configure customer IT equipment, and assist management with project implementation
- Develop relationships with customers, to ensure the best customer service is provided
- Work closely with all teams to understand and ensure processes are followed
- Take part in the out of hours 'on call rota'
Skills/ Experience:
- Previous experience with on premise PBX and hosted VoIP solutions is essential
- Experience supporting/configuring traditional telephony
- A good understanding of IPv4, LAN, WAN & WiFi Networks with the ability to effectively troubleshoot and resolve network issues in addition to configuration of network switches, routers and firewalls (Ubiquiti Unifi, Draytek, Netgear etc)
- Be able to effectively troubleshoot and resolve Internet related problems using connectivity technologies including ADSL, FTTC, FTTP, and Ethernet leased lines
- Knowledge of virtual Technologies such as Hyper-V, VMware
- Security & AV software
- Excellent communication, written and organisation skills
- Ability to multitask and remain calm under pressure
Benefits:
- 22 Days annual leave (plus Bank & Public Holidays) increasing with length of continually service
- Workplace pension scheme
- Company pool vehicle available for customer visits
We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development.
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