Operations Assistant Mainly Remote - Windsor, United Kingdom - Journey Recruitment
Description
Do you have a proven track record in customer service with great call handling experience?
Our client is a leading digital healthcare provider, and this is an excellent role for you if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries.
This role involves taking a high volume of inbound calls and the company are paying a salary of £22,500 - £23,000 depending on experience.
Working hours:
Mainly working from home Monday to Friday hours per week (you will work an occasional day over the weekend every few weeks and will be paid overtime for this or will take the day in lieu each month) Additionally every few weeks there will be a late shift or an early shift to do which are spread out across the team.
(earliest start 7am and latest finish 8pm)Your responsibilities as a Operations Assistant:
- Supporting and providing administrative services to the growing panel of suppliers
- To manage and resolve a high level of telephone client calls, whilst delivering fantastic customer service
- To support the executive assistant in supporting the senior management team
- Able to work to KPI's
Attributes for the ideal Operations Assistant
- Highly Organised and able to work on own initiative
- Excellent communication skills
- Ability to problem solve with a common sense approach
- Attention to detail
- Open and honest approach at all times
- Customer Focussed
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