Security Officer Days - Manchester, United Kingdom - Savills

Savills

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role

As a Security Officer at The Trafford Centre, you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors.

Youwill assist with the smooth running of the shopping centre and assist in any emergency situation which may occur.

This involves providing visible security cover to the centre, handling enquiries and customer concerns, monitoring CCTV (where appropriate bysuitably trained and licensed staff) and controlling contractors and deliveries to the site.

Key Responsibilities

To work the hours and shifts in accordance with conditions of employment
To undertake regular patrols of the centre as instructed by Centre Management
To carry out duties in accordance with Assignment Instructions issued by Centre Management
To comply fully with the Health and Safety Policy of the centre
To ensure that the requirements of the Fire Regulations are strictly complied with at all times
To ensure that the Rules and Regulations of the centre are complied with at all times
Ensure that all incidents are reported and logged.
Ensure that contractors on site adhere fully to the centre procedures for contractor management
Ensure that the Centre is a safe place for visitors
To assist with enquiries from the public and retailers
To attend and undertake all training as specified by centre management
To be aware of hostile reconnaissance and report any unusual activity immediately
To be aware of and abide by all rules, terms and conditions of the company

Main Duties - Customer Service

To have the customer's welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
To ensure that you provide a friendly welcome to every customer whilst on duty
To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
Undertake any training in Customer Service Best Practice, as and when required
Act as a Brand Ambassador for The Trafford Centre at all times

Skills, Knowledge and Experience

Essential

In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence or be willing to work towards one.

A licence must be obtained before the end of your probationary period.

Reliable, helpful and wellpresented and with excellent people skills.
Ability to work in a team, or alone under the direction of Centre Management
Pleasant manner and efficiency in relaying messages and taking instructions.
Excellent communication skills.
Ability to deal with confidential information.
A calm disposition.
Able to work under pressure to deadlines.
Careful and conscientious with an aptitude for attention to detail.
Confident enthusiastic personality the role involves retailer liaison to improve and maintain communications between centre management and tenants.
Observant
Must have a good command of the English language verbal and Written
To be able to work the hours and shifts in accordance with conditions of employment.
Must be able to use technology to carry out their role.
To be willing to work to towards a first aid qualification.

Desirable
To have good working knowledge of the Trafford Centre, and it's retailers.

Also to have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant informationquickly and efficiently.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as deemed necessary from time to time.

Licence/Certification: