Head of Technical Support - Lymington, United Kingdom - A+T Instruments Ltd

A+T Instruments Ltd

Verified Company

Lymington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A+T design and manufacture instruments for the high-end yacht market of Superyachts and race boats.

In its first few years of trading, it has developed a leading position and full range of instruments with equipment on over 500 of the world's largest and fastest yachts.

Our overriding goals are highest quality engineering, very good support and service.

JOB SUMMARY

RESPONSIBILITIES
Technical support

Provide technical support to A+T customers.
Technical and commercial ownership of enquiries and projects.
Assist with presales advice for new and existing customers.
Upload key support questions/solutions to technical notes library.
Update manuals in response to received questions/answers.
Provide support via TeamViewer for commissioning and troubleshooting.
Identify future upgrade or pipeline sales opportunities.
Occasional visits to marine electronic dealers as well as key customer accounts where appropriate ranging from Shipyards and refit yards to yacht builders with the aim of maximising sales opportunities.
Complete quotations and proposals, supported by the technical team.
Work alongside other departments and demonstrate excellent teamwork and problemsolving skills and initiative to help the company deliver outstanding customer service.
Contribute towards new product development.
Maintain exceptional communication including reporting.
Provide out of hours technical support.
Maintain a keen understanding of the range of products.
Use CRM to manage all support enquiries.
Contribute to company management meetings and direction.
Support of business development activities including representing company at exhibitions such as METS, customer visits, boat shows and regattas (sailing when possible)
Work with marketing to contribute and develop relevant technical content.

SKILLS AND EXPERIENCE

Exceptional communication and proven problemsolving skills.
A reasonable understanding of data communication methods and protocols, including NMEA, CANbus (N2K), Ethernet.
Ability to read component product datasheets and understand the relevant technical content.
Ability to create, read and understand technical drawings.
A good understanding of the English language and the ability to communicate technical and faultfinding concepts with customers to enable remote diagnosis of faults.
Able to adapt to diagnose issues with other brand products.
Good knowledge of the superyacht and race boat industry.
Comfortable with regular overseas travel.