Faisal Khan

As an experienced professional with a diverse background spanning managing director roles and extensive experience in the transportation, I bring a wealth of skills and expertise to the role of a driver. Throughout my career, I have consistently shown a passion for producing great results and a constant commitment to excellence.

My experience as a managing director has given me excellent leadership skills, improved strategic thinking, and a customer-focused approach to problem-solving. In challenging circumstances, I have effectively built and strengthened management teams, boosting business profitability and productivity. My career path has benefited greatly from my ability to build strong connections with external parties and successfully negotiate challenging business environments.

In addition to my managerial experience, my recent roles as a bus and delivery driver have provided me with firsthand experience in providing safe and reliable transportation services while delivering outstanding customer service. I have a proven track record of adhering to strict schedules, maintaining vehicle safety, and ensuring passenger satisfaction.

As I embark on this new chapter in my career, I am excited to combine my wide skill set and passion for driving achievement to make a meaningful impact as a driver. With a strong foundation in leadership, a customer-focused mindset, and a proven track record of delivering results, I am confident in my ability to exceed expectations and contribute positively to your team.

Work Experience 

2023 - 2024 | Bus Driver D1

National Express, Birmingham

·      Safely operate buses on scheduled routes, adhering to company policies and procedures.

·      Provide excellent customer service to passengers, including assisting with boarding, fare collection, and inquiries about routes or schedules.

·      Adhere to strict timetables and schedules, ensuring on-time arrival and departure at designated stops.

·      Conduct pre-trip inspections of the bus to ensure it is in proper working condition, reporting any mechanical issues or safety concerns.

·      Maintain cleanliness and orderliness of the bus interior, including seating areas, aisles, and onboard facilities.

·      Follow all traffic laws, regulations, and safety protocols to ensure the safety of passengers and other road users.

·      Handle any emergencies or incidents that may occur during transit, following established procedures and protocols.

·      Communicate effectively with dispatchers, supervisors, and passengers regarding route information, delays, or any other relevant information.

·      Complete required paperwork and documentation accurately, including mileage logs, passenger counts, and incident reports.

·      Participate in ongoing training and development programs to enhance driving skills, safety awareness, and customer service.

2021 - 2023 | Delivery Driver

Papa Johns, Birmingham

·      Safely and timely transport food orders from the restaurant to customers' locations.

·      Ensure accuracy in order fulfilment, verifying items before departure.

·      Navigate delivery routes efficiently, using GPS or local knowledge.

·      Adhere to traffic laws and regulations to maintain safety on the road.

·      Provide excellent customer service by being polite and professional during interactions.

·      Handle cash and card transactions accurately, if required.

·      Maintain cleanliness and organisation of the delivery vehicle.

·      Communicate effectively with restaurant staff and customers regarding order status or any issues encountered.

·      Follow food safety standards and guidelines to ensure the integrity of delivered items.

·      Manage delivery documentation and receipts appropriately.

2020 - 2021 | Relocated to the UK

2017 - 2020 | Managing Director of Niazi Traiding

Flower trading- Business in collaboration with Carrefour hyper market, Dubai 

·      Creating and implementing comprehensive business plans and business strategies for the company in order to achieve goals.

·      Created company policies, legal guidelines, cost-effective operations and market development activities. 

·      Established long-term relationships with shareholders, business partners, and government officials. 

·      Oversee the company's financial performance, investments, and other commercial activities. 

·      Supervise the work of managers, offering advice and incentive to ensure peak performance. 

·      Maintain a positive working environment. 

·      Ensure that performance appraisal, training, and professional development initiatives are carried out.

·      Reward performance, prevent difficulties, and resolve problems 

·      Professionally carry out public speaking and representational appearances. 

·      Analyse and provide solutions to problematic situations and occurrences in order to ensure the company's survival, growth and improving the business culture

2009 - 2017 | Managing Director of Saif-al-BaharTraiding

Flower trading- Business collaboration with Geant hyper market, Dubai 

·      Managing vendors, agencies involved and the team responsible for productions and sales.

·      Ensuring all marketing initiatives for clients are accommodated and consistent across events.

·      Coordinating assets and communicating with relevant external and internal departments.

·      Maintaining timeline to ensure deadlines are met by all parties involved.

·      Monitoring deliveries, payments and inventory.

2005 - 2009  | Manager 

Saif-al-Bahar Electronics and home appliances- Business in collaboration with Geant hyper market, Dubai 

·      Develop store strategies to raise customers’ pool, expand store traffic and optimise profitability.

·      Meet sales goals by training, motivating, mentoring and providing feedback to store staff

·      Ensure high levels of customers satisfaction through excellent service

·      Budget management.

·      Managing organisational sales by developing a business plan that covers sales, revenue, and expense controls.

·      Coordinating with marketing on lead, generation, team development through motivation, counselling, and product knowledge education.

2004 - 2009  | Manager  

Mirage Electronics retail shop, Dubai

·      Recruiting, training, supervising and appraising staff.

·      Managing budgets, maintaining statistical and financial records. 

·      Overseeing pricing and stock control.

·      Dealing with customer queries and complaints.

·      Maximising profitability and setting/meeting sales targets, including motivating staff to do so.

·      Preparing promotional materials and displays.

·      Liaising with the managing director.

2002 - 2004  | Warehouse Supervisor  

Mirage Electronics wholesale, Warehouse retail shop, Dubai

·      Review timeliness of scheduled deliveries.

·      Order new supplies in a timely manner.

·      Ensure that facility equipment is properly maintained.

·      Communicate and collaborate with other team members.

·      Train, guide and evaluate new warehouse workers.

·      Track expenses related to fuel, storage, and truck maintenance

·      Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods.

·      Organising and maintaining inventory and storage area.

2000 - 2002  | Salesman

Niazi jewellers/ Goldsmiths, Karachi, Pakistan  

·      Engaging with customers to build ongoing relationships.

·      Supporting the team in maintaining a caring and supportive working environment.

·      Be responsible for maintaining the look and feel of the brand in-store.

·      Take ownership for customer experiences and representation of the brand values.

·      Ensure you have sound product knowledge of the whole collection.

·      Excellent communication with the management regarding customers feedback on product and services.

·      Monitor shelf inventory and unload new products when needed, as well as cleaning the store when required.

·      Build professional relationships with colleagues and clients, encouraging repeat business.

Education 

Preston University Karachi, Pakistan,  1997 –2000 

BBA Marketing 

Jinah College Karachi, Pakistan, 1994  – 1996 

Intermediate: Pass

Economics, Islamiyat , Accountancy  , Social studies, Banking

St John’s school Karachi, Pakistan, 1983 –1994 

Matric: Pass

Urdu, English, Islamiyat, Pakistan studies , Mathematics, Physics, Chemistry, Biology