Aamer Younis

I am kind, honest and very polite. I am also highly computer literate and can use all Windows/Android operating systems and Microsoft packages. I am fluent in speaking Urdu, Punjabi, as well as Mirpuri. I have very good organisational skills, strong negotiating skills with excellent interpersonal skills and a courteous and professional telephone manner. I am also very energetic and ready for a challenge, assertive, cross-cultured, altruistic, persuasive, flexible, persistent, and resolute. I am good at organising events, problem solving, troubleshooting and working in a busy and challenging environment either alone or as part of a team.

An experienced Administrative and Customer Service professional with over 20 years’ experience across public sector, healthcare, facilities management, banking, legal, retail, transport, and social care environments. Demonstrated expertise in administration, customer service, coordination, and stakeholder liaison within fast-paced, high-volume settings. Strong background in scheduling, diary management, records management, compliance, and service delivery aligned to SLAs and regulatory standards.

Experienced in supporting vulnerable clients, including one-to-one care for individuals with Parkinson’s disease, working collaboratively with families and healthcare professionals to promote independence and quality of life. Proven ability to communicate with sensitivity, professionalism, and cultural awareness.

Highly IT-literate with strong organisational, problem-solving, and multitasking skills. Comfortable working independently or as part of a team, adapting quickly to change, and contributing to continuous improvement. Brings a calm, reliable, and customer-focused approach, with excellent interpersonal skills and a consistent record of delivering high-quality service across diverse sectors.

Qualified in Business Administration (NVQ Level 3), providing a strong foundation in administrative processes, office management, customer service, and organisational effectiveness. Educated to GCSE level with passes including English Language and Literature, Mathematics supporting strong communication, numeracy, and analytical skills.

Completed key health, safety, and compliance training, including IOSH, First Aid at Work, and Legionella & ACOP L8 Awareness, demonstrating awareness of workplace safety, risk management, and regulatory requirements—particularly relevant to facilities, public sector, and care environments.

Multilingual, fluent in Urdu, Punjabi, and Mirpuri, supporting effective communication in diverse and cross-cultural settings.