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aaron alexander

aaron alexander

2nd Line IT Support Engineer
Stafford, Stafford District, Staffordshire

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About aaron alexander:

Since joining the IT industry in May 2022, I've achieved far more than I ever expected. I've undertaken projects dealing with JML processes, automation and provided first and second line support for a variety of customers using Windows 10/11 and Mac devices, while receiving excellent feedback in the process. I have a keen ability to absorb and process information, making me highly adaptable and efficient. I also have a strong educational and work background, where I've excelled in every role I've undertaken.  

During my experience working on behalf of Microsoft Gold Certified MSPs, I've worked with both on-premises and cloud infrastructures, utilising Azure, Endpoint and the M365 admin centres in order to tackle and resolve day to day issues, all in line with strict SLAs and ticket resolution targets. I also have experience working with PowerShell, SailPoint, VMware, Citrix, 3CX, AWS, on-prem AD, Exchange on-prem and Cortex telephony systems. 

Experience

•  Microsoft Azure
•  M365 & O365
•  AWS
•  VMware
•  Experience working with Windows XP, Vista, 7, 10, Mac and Android 
•  Microsoft Admin Centres 
•  Microsoft Endpoint 
•  Project work, raising and representing change requests
•  Active Directory and AAD
•  PowerShell, Exchange on-premises and Exchange Management Shell
•  3CX and Cortex telephony software, teams meeting room devices and desk phones
•  Device builds and configuration 
•  Remote assistance 
•  Updating service documentation
•  Atera and Dynamics ticketing systems
•  SailPoint IdentityNow admin
•  Monitoring and communicating planned outages
•  Liaising with 3rd parties and adhering to SLAs
•  Application support
•  Management
•  Creating staff rotas and training new starters.

Education

Education:
Applied Social Sciences Robert Gordon University - Aberdeen - BA (Hons) - 2016.
Mathematics: A level - 2011.
English: A level - 2013.
Psychology: A level - 2013.
Sociology: A level 2013.
History: A level - 2013.


Certifications: 
Networking fundamentals - 2022.

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