Aayesha Motara

Highly Skilled administrator with over fifteen years’ experience working within both the public and private sector. Excellent attention to detail and good working knowledge of maintaining patient and customer confidentiality. Strong communication skills with the ability to communicate effectively at all levels. Experienced in prioritising and organising extensive and varied workloads and dedicated to achieving the highest standard of service in all tasks undertaken

• Acting as first point of contact for all incoming calls from service users and external bodies whilst delivering a high standard of customer service at all times.
• Entering confidence data onto internal databases to ensure service user files were kept up to data.
• Typing up essential life plans for services users who have disabilities to ensure support levels required were accurately recorded. 
• Photocopying any required paperwork and filling into the appropriate customer folders.
• Checking stock levels in stationery cupboard and ordering any required items using online system.
• Managing petty cash including ensuring there were receipts for any items spent and accurately completing the petty cash count at the end of each day.
• Handling all incoming and outgoing post in a timely manner.
• Diary management including appointments for the social workers for their meetings with service users.
• Checking the list for adoption against the computer system to ensure all information recorded is correct and making any amendments to the database if required.

• Inspire 2 Independence
• IAO Customer Service Level 2 (Pass)
• Performance Through People 
• BCS ECDL Level 2 (Pass) 
• BCS ECDL Level 1 (Pass)
• College of Technology 
• RSA CLAIT Stage 1 (Pass)
• RSA Typing Stage 1 and 2 (Pass)
• RSA Communication in Business Stage 1 (Credit)
• Pitman Word Processing Stage 1 and 2 (Pass)
• Pitman Book Keeping Stage 1 (First Class Pass)
• LCC NVQ Levels 1 and 2 Business Administration (Credit)
• City & Guilds Level 2 Maths (Pass)