Abbie Flanagan

Hardworking and organised individual. Experience in customer service, retail and healthcare

·        Health & Wellbeing Coach – NHS England (October 2022-Present)

o   Key responsibilities include: Coaching patients with long-term conditions, such as diabetes, COPD, Hypertension, obesity/overweight etc. Working with patients focusing on what matters to them, taking a patient-centred approach to improve motivation, confidence and self-efficacy to allow them to self-manage their conditions and take charge of their own health.

·        Rehabilitation Case Manager at HCML (July 2021-October 2022)

o   Key responsibilities include: Conducting musculoskeletal telephone triage assessments, providing tailored exercise programs, managing over 300 active cases, ensuring the customer journey is smooth and enjoyable, staff training, working closely with physiotherapists, reviewing and approving reports.

·        Owner & therapist at Abbie Flanagan Sports Rehabilitation (November 2019 - present)

o   Key responsibilities include: Providing holistic & MSK assessments, rehabilitation programmes, manual therapy, and sports massage treatments, maintaining business accounts & paperwork, client notes and records etc.

·        Administration & Finance Assistant at Ormiston Chadwick Academy (September 2016-August 2018)

o   Key responsibilities include: Admin duties such as booking appointments, data input, resolving complaints, answering phones etc, exam invigilating, processing and raising orders and invoices, making bank payments, liaising with colleagues, students and suppliers.

·        Senior Sales Assistant at WHSmith (October 2012-September 2016, November 2018-October 2020)

o   Key responsibilities include: Customer service duties – cashier duties, placing orders, resolving complaints, opening & closing store, cashing up, stock check and organising deliveries, training new staff members, leading teams on shift and delegating tasks.

Undergraduate:

·        First Class Honours in BSc Sport Rehabilitation @ University of Salford

A Levels:

·        Politics (A), English Literature (B), Geography (C)

·        Access to Higher Education in Sports Studies – Merit