Abdul Aleem

Customer Success & Operations Specialist with 8+ years of experience supporting global organizations across customer support, backend operations, CRM management, and event coordination. Proven ability to manage complex data, streamline processes, and deliver high-quality customer experiences in fast-paced environments.

I bring strong expertise in CRM platforms (HubSpot, Zoho), advanced Excel reporting, and backend system operations, ensuring data accuracy, operational efficiency, and seamless coordination between teams. My background includes handling customer communications, service requests, lead generation, reporting, and quality assurance across remote and on-site roles.

With a solid foundation in event management and hosting, I have successfully supported corporate and promotional events, managed logistics, and represented brands professionally—both in-person and virtually. I am highly adaptable, detail-oriented, and recognized for clear communication and proactive problem-solving.

Key Skills & Strengths:

Customer Success & Support Operations

CRM Management (HubSpot, Zoho)

Backend & Data Operations (Advanced Excel, Reporting, QA)

Event Coordination, Hosting & Brand Representation

Process Documentation & Training Content

Cross-functional Team Coordination

Automation & AI Tools (ChatGPT, Gemini)

Tools: Django, Canva, Filmora, CapCut, Slack, Zoom, Teams

Currently based in London, UK, with full-time work eligibility and immediate availability. Open to roles in Customer Success, Operations, Event Coordination, Administrative Support, and Backend Operations.

Customer Success and Operations professional with over 8 years of experience supporting global organizations in customer service, backend operations, CRM management, and data reporting. Proven track record in handling customer communications, managing service requests, maintaining accurate records, and coordinating across teams to ensure smooth operations. Experienced in advanced Excel reporting, CRM tools (HubSpot, Zoho), process documentation, and quality assurance. Strong communicator with a detail-oriented and proactive approach, adaptable to fast-paced environments and remote work settings.

• Master of Business Management (MBA) from JNTU University, India, with a strong foundation in operations management, customer service, and business processes. 
  Bachelor of Commerce (B.Com) from Osmania University, India, providing solid knowledge in accounting, finance, and organizational management.