About Aditi Iyer:
A versatile team member, motivated contributor with over 16 years of industry experience and a professional certification.
I am Certified Salesforce Administrator/ Business Analyst adept at working independently and in a global diverse team to customise Salesforce environments, extensive experience of using declarative functions such as validation rules, workflows, sharing rules for satisfying complex business need.
I have a remarkable experience in product life cycle management, excellent configuration skills, familiarity with administration and security controls, and amazing ability to aid technical team members, developers and support teams. I have experience working in Sales Cloud, Service Cloud, Health Cloud and Field Service Lightning.
I started my career as a web developer working on ASP.net, C# and SQL server. I moved on to Business Analysis, the development background helped me greatly with the understanding the business requirements and translating them into a design that would help the developers.
I have excellent communication and inter-personal skills, accustomed to working in both large and small team environment. I can lead, manage and work in environments including those with tight deadlines and high-quality output requirements. Good process management skills with remarkable ability in gathering requirements and bring out quality products.
Experience
2019 – Present IQVIA, Salesforce Effectiveness Manager
- Worked on numerous Salesforce Implementations with the latest one being on a project with a user base of over 6000 users.
- Exposure to working on Service Cloud, Health Cloud and FSL.
- Advanced hands-on Configuration skills including validation rules, Workflows
- Coordinated and migrated data from the external systems into Salesforce
- Responsible for data migration from one salesforce org to Field Service Lightning,
- Responsible for designing the Salesforce object structure and configuration of standard and custom objects, Security model, page layouts, Record Types, Workflow rules, Reports and Dashboards.
- Responsible to working with the support team to define daily data processes to improve the user experience within Salesforce and also the quality of the data within Salesforce.
- Delivered technical and end user training to internal users, power users, external nurses, internal and external agents and customer services team.
- Collaborate with Business Sponsor/ Stakeholders for gathering requirements for the Salesforce CRM implementation.
2007 – 2018 CA Technologies Limited
2016 - December 2018 : Senior Business Analyst (Redundancy)
- Collaborate with Business Sponsor/ Stakeholders to define scope of project and timelines associated with completion of project.
- Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.
- Coordinated and conducted tests that ensured the reliability, accuracy, and functionality of system changes and enhancements.
- Assist with QA and user acceptance testing (UAT)
- Gather, document, and analyse data and information; develop and execute training materials and training activities to high-level operators.
- Define and implement improvements to business process
- Leveraged Agile development methodologies in developing requirements definitions, models, and materials.
- Configuration and administration of Salesforce.com enterprise editions
- Mastered implementations of multiple uses of Apex, SOQL queries, SOSL and custom object design
- Maintained and customised Salesforce scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customisation to support vital business functions.
- Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
- Provided support to 300 plus Salesforce users worldwide and acted as the primary point of contact for end-user support in EMEA.
- Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.
- Execute SFDC configuration changes, perform new release evaluations and execute new functionality roll-out.
- Design, build, test and deploy SFDC customisations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc.
- Followed Agile and Scrum Methodology Communication and collaboration, functioning software.
2014 – 2016 : Business Systems Analyst
- Worked with leadership to streamline processes and create solutions for daily operations
- Conduct requirements gathering and Joint Application Design(JAD) sessions with the business stakeholders.
- Created data flow diagrams and process flow diagrams to facilitate better system understanding.
- Held weekly meetings with the project sponsor to provide the status of the project
- Served as primary business liaison to the development team for system implementation and enhancement efforts, defining all business and functional requirements.
- Partnered with QA team on all system testing efforts.
- Review the requirements and business design documents with the stakeholders and seek required approvals.
- Lead requirements gathering workshops with various stakeholders to migrate legacy SharePoint based Legal Entity system
- Performed data migration activities to move data from an old SharePoint solution to a new external vendor cloud-based solution for Legal Entity management.
- Provided Tier 1 and Tier 2 level support for Salesforce.com production application, including defects, user assistance and enhancements.
- Trained onshore and offshore L2 Production support. Developed and documented processes to help improve metrics.
2007 – 2014 : Software Developer
- Developed web based application using ASP.Net and C# for: - Revenue recognition workflow based on K2 Blackpearl. - Leave management system for APJ region - Health & safety system - Sales/Finance forecasting system
- Created Unit test scripts and also assisted with UAT
- Provided Tier 1 and Tier 2 level support for the production application, including defects, user assistance and enhancements.
- Using Object oriented programming methodologies.
2006 - 2007 Punter Southall, Systems Developer
- Developed web based application using Visual Basic, ASP, Asp.net, VB.Net JavaScript, VBScript, XML, XSLT and SQL SERVER 2000 ( T-SQL) using Team Foundation Server for :
-Pen Scope (Pension Management System)
- Enhancing the existing application to make provision for the post ADAY changes.
- Developing the areas to accommodate scheme specific data and calculation procedures.
- Maintenance and provision of support for the current system.
- Enhancing the system based on change requests.
- Requirements Gathering for new change requests, Testing, Quality checking and preparation of the various manuals and program specification for the software application.
- Migration of the existing system into dot net.
- Configuration of the release procedures and controlling the systems management.
2005-2006 3i Infotech, Developer
- Developed web based application using Visual Basic, ASP, JavaScript and SQL SERVER 2000 ( T-SQL).for:
- Leave Management system
- E appraisal System
- Enhancing the present muster to make provision for the shift employees for the various locations.
- Maintenance and provision of support for the current system.
- Enhancing the system based on change requests.
- Requirements Gathering for new change requests, Testing, Quality checking and preparation of the various manuals and program specification for the software application.
Education
2003-2005 : Master’s in Computers and Information Management (MCIM)
Shreemati Nathibai Damodar Thackersey Women's University
2000- 2003 : Bachelors in Computer Science (BCS)
Shreemati Nathibai Damodar Thackersey Women's University
Certifications
Salesforce Certified Administrator (ADM 201)
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