Afdila Puspita

Summary:

- Founded AVISTA Visa Services in 2022, specializing in comprehensive travel planning tailored to clients' budgets and needs, including visa arrangements, ticket bookings, accommodation, and transportation coordination.
- Participated in Guest Operations during the FIFA U17 World Cup Indonesia in 2023, responsible for setting up VIP lounges, greeting guests, and ensuring a memorable experience for tournament VIPs.
- Completed a diplomatic internship at the Consulate General of Republic Indonesia in Johor Bahru, Malaysia, where tasks included managing various functions related to consular affairs, immigration, and citizen protection.
- Served as a Visa and Travel Consultant at We Travelindo, advising clients on visa selection, document preparation, and travel logistics, including destination options, transportation, and budget considerations.
- Prior experience in customer service at UD. Basunjaya Putra involved assisting customers, managing stock checks and orders, and implementing social media strategies across platforms like Instagram, Facebook, and WhatsApp.

In October 2023, I graduated from the State University of Surabaya with a Bachelor (Honors) of Arts in English Literature, achieving a commendable GPA of 3.71. This academic endeavor provided me with a deep understanding of literary theory, critical analysis, and effective communication skills. Through rigorous coursework and engaging discussions, I cultivated a passion for exploring diverse literary works and interpreting their significance within cultural and historical contexts. My education not only enriched my appreciation for literature but also honed my ability to articulate complex ideas effectively, which I am eager to apply in my pursuit of excellence in customer service roles.