Agna Carvalho

Detail-oriented Food & Beverage Operations leader with over eight years of experience in luxury and high-volume hospitality environments across London’s most competitive markets. Most recently operated at Assistant General Manager level within a multi-outlet concept generating £8M+ annually. Recognised for meticulous attention to detail, consistency in brand standards, and a strong presence on the floor. Commercially aware with hands-on involvement in budgeting, forecasting, payroll control, and performance reporting (CFI Certified – Advanced Excel).Passionate about developing people, building high-performing multicultural teams, and delivering exceptional guest experiences that drive both loyalty and profitability within premium hospitality environments.

Multi-Revenue F&B Operations Management | Guest Satisfaction & Service Excellence | Attention to Detail & Brand Standards Consistency | Budgeting, Forecasting & P&L Control | Labour Planning & Payroll Optimisation | Financial Analysis (Advanced Excel – CFI Certified) | Training, Coaching & Team Development | Pre-Opening & Concept Development| Multicultural Team Leadership (80+ Staff) | Health, Safety & Licensing Compliance

• BA Politics & International Relations (Graduate)
• CFI Certification – Financial Modeling, Budgeting & Forecasting (Advanced Excel)
• WSET Level 1 & 2
• UK Personal License
• First Aider
• Fire Warden
• Arabic Language – Level 2 (First Class Honours)