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Evington
Ahamed Naeemuddeen

Ahamed Naeemuddeen

Senior IT Support Engineer

Technology / Internet

Evington, Oadby and Wigston, Leicestershire

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About Ahamed Naeemuddeen:

Enthusiastic IT professional with hands-on experience in infrastructure support and engineering, specialising in deploying and managing cloud platforms (AWS, Azure), network security (Palo Alto, SonicWall), and virtualisation technologies (VMware). Certified in ITIL V4 and Security+, with a proven ability to enhance system efficiency and scalability. Seeking an Infrastructure Engineer role to leverage my technical expertise and drive business objectives.

Experience

Senior IT Support Engineer (Infrastructure) April 2023 - Present
Selfridges - Leicester
Configured and managed enterprise networks using Aruba WiFi, DNA Portal, and Cloudflare, ensuring high performance and security. Deployed and maintained cloud platforms such as AWS and Azure AD, improving system scalability and flexibility.
Enhanced security by integrating CrowdStrike Portal, Palo Alto firewalls, SonicWall, and Zscaler.
Monitored and optimised infrastructure performance using Zabbix, reducing downtime by 20%.
Managed IT asset documentation with NetBox for efficient tracking and maintenance.
Administered VMware vCenter for virtualisation, increasing resource utilisation.
Managed Microsoft Exchange Admin Centre (EAC) for email configurations, policies, and user management.
Led cross-functional collaboration to deliver infrastructure projects aligned with business needs.
IT Support Analyst April 2022 - March

IT Configuration Engineer (Contract) November 2021 -
January 2022

Skills
Technical Skills:
2023
Selfridges - Leicester
Delivered end-to-end IT support for hardware, software, and network- related issues.
Configured cloud and on-premises solutions, including Azure AD and Office 365.
Deployed laptops, printers, and mobile devices, ensuring seamless hardware rollout.
Managed email systems through Microsoft Exchange Admin Centre (EAC).
CDW - Warwickshire
Provided global IT support, maintaining smooth operations across multiple platforms.
Resolved network connectivity issues using SonicWall and HCL configurations.
Recommended system upgrades to enhance security and performance

Education

Education
Level 6 Diploma (BSc) 2023
Associate Degree
2009
A-Levels
2015
Certification ITIL
2023
CompTia
2024

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