Aiden Ako

I am hardworking, enthusiastic, confident and ambitious, achieving potential goals and striving to overcome challenges and is ready to learn how to do so. I am experienced in Client and customer service and as well as communicating with clients and industry experts. 

Elliott & Phelps (London) | Sep 2022 - Present

• Promoted client products and services to drive revenue opportunities for the business 
• Took ownership of every customer interaction, ensuring all issues and enquiries were resolved to the satisfaction of the customer and the business 
• Provided guidance on available tools and resources to influence desired customer behaviours to employ digital solutions whenever possible 
• Maintained relevant quality standards, always validating the query and required response to avoid breaches and errors 

Coventry University (2019-2022): BA (Hons) Business Management: Grade 2:1

Skills and achievements

During the three years I have spent in Coventry university, I learned how to properly work on my deadlines. In addition, the course has taught me how to be an efficient leader and how being a leader is different from being a manager, as managers delegate tasks, leaders offer support and works alongside their team, and I feel as if I can be a good leader in the future, as I see myself as a very supportive individual that works well with others. I would also say that I have been able to handle working under tight deadlines as I have been able to do online exams for my course that had to be done in a day. Other assignments I have been able to complete before the deadline got closer An achievement I would say that I have accomplished was receiving a nomination from one of my lecturers for an active participation award during lectures.