ajay varman

Purposeful professional with experience in customer service and process management seeking a
challenging role as a Customer Service Representative and Process Executive. Adept at delivering
exceptional customer experiences, resolving issues efficiently, and implementing process
improvements to enhance operational efficiency. Proven ability to thrive in challenging environments,
meet deadlines, and exceed performance targets. Committed to delivering high-quality service and
contributing to the success of the organization. Seeking opportunities for professional growth and
development in a dynamic work environment.

Customer Service Representative | HCL TECHNOLOGIES LTD, Chennai | 2020-06 to 2021-08
• Skilled in showing discrepancies or errors in billing statements and taking prompt corrective
action to rectify them.
• Experienced in communicating with insurance providers, medical professionals, and clients to
resolve billing issues and discrepancies.
• Ability to effectively educate clients on their billing statements, including itemized charges,
deductibles, and payment deadlines.
• Collaborative approach to collaborating with internal teams to streamline billing processes
and improve overall efficiency and accuracy.
Process Executive | ANNOVA SOLUTIONS PVT LTD, Chennai | 2022-08 to 2023-03
• Experienced in managing the retrieval of insurance records and documents necessary for legal
proceedings, such as claim forms, policies, and correspondence.
• Skilled in handling legal notices, including subpoenas, and coordinating prompt responses
and document production following legal requirements.
• Adaptable to changing priorities and able to work efficiently under pressure to meet tight
deadlines in a fast-paced legal environment.
• Skilled in handling legal notices, including subpoenas, and coordinating prompt responses
and document production following legal requirement.

Bachelor of Commerce (B.com General)
Hindustan college of Arts and Science, Chennai, India
Masters in business analytics 2023-09 to 2024-09
University of Hertfordshire, Hatfield, United Kingdom