Akeem Garba

An experienced, disciplined professional who has worked on a wide range of projects within both the public and private sectors. I have spent most of my time mastering the world of collaboration and networking solutions. As much as I consider myself an Engineer Administrator, I mostly assume the role of constantly implementing a new processes.

SENIOR UNIFIED COMMUNICATION AND COLLLABORATION ENGINEER _ AVI-SPL INC.  LONDON UK

November 2019 – December 2024

•      A comprehensive, unified management solution for voice and video collaboration networks provides automated provisioning, simplified monitoring and troubleshooting, and long-term trending and analytics solutions.

•      CUCM, CUCME, IM&PRESENCE deployment and integration.

CSS SENIOR OFFICER IT INFRASTRUCTURE & COMMUNICATION _ STOCKPORT METROPOLITANT BOROUGH COUNCIL MANCHESTER UK

December 2016 – October 2019

Responsibilities typically include Installation, Management and Monitoring the performance of critical systems and core-networks. Working as part of a team responsible for the support and design of Companywide Network Infrastructure.

•         Monitor, Troubleshoot and Manage Mobile network equipment’s (ARUBA Wireless)      

•         Security:  Cisco Firewall; R80.20 /R77.30IDS, IPS, ACL

•         Networks including LAN switching, routing, intrusion prevention systems

•         WAN technologies

•         Cisco Unified Communications Manager (CUCM) and Endpoints

•         Cisco Unity Connection (CUC) of endpoints

•         Cisco Switches (2960, 3850, Nexus 5K, 7K)

•         EIGRP, BGP, OSPF,

•         Turning High Level Documentation (HLD) into Low Level Documentation (LLD)

•           Keep service tickets up to date with good precise information in a timely manner to meet SLA's

NETWORK BUSINESS ANALYST – RESIDENTIAL MANAGEMENT GROUP UK                Decembers 2015 – December 2016

• Troubleshooting, fixing, and monitoring LAN and WAN based networks. 
• Using N2000 to monitor network, configuring and troubleshooting numerous vendors including Cisco and Juniper
• Hardware repair and installation of Printers, desktops, laptops, notebooks, PC`s and scanners.
• Network Printer installation and troubleshooting
• Wireless network installation and configuration
• Providing system support on various Hardware and Operating System platforms.
• Installing and configuring various Microsoft Operating Systems Windows, 2007and 2008 Server 
• Installing and configuring various devices and peripherals on different Operating System platforms e.g. Printers, Modems, Scanners, etc
• Provision of end user support of Microsoft products on Microsoft Operating Systems
• Fault finding and troubleshooting on Hardware, Active Directory, Router configuration including firewall & Proxy, and antivirus updates

Rollout Engineer VSL IT/ RICOH Support UK, Middlesex, TW13 7HG

January 2013 - December 2015

• Resolving all Data communication network problem within the enterprise network for Banks, High Street retailers etc
• Provide first and second-line support for users and customers for the resolution of incidents and problems related to the network and telecommunication infrastructure.
• Fault finding and troubleshooting on Hardware, Active Directory, Router configuration including firewall & Proxy, and antivirus updates.
• Configuration and management of Switches and routers
• Prepare regular report on availability, latency, bandwidth and capacity.
• Do daily manual back-up for core devices.
• Using network management tools to identify performance issues and trends.
• Interpreting technical information, troubleshooting and fault diagnosis
• Meeting all agreed standards of delivery

LBM Intelligent Contact:   System Support/ Inbound support (Contact Centre)            

April 2008 – November 2012                       

• Windows Project Rollout- setting CISCO IP phone system
• CUCM configuration to support phone network topology, voice, and call conferencing.
• Logging user Information in Systems and ‘Call Manager’ administration

Data Telecommunication and Network Engineering, University of Salford Manchester UK  2016                                                                                                                      

Bachelor of Science in Computer/Electronics Engineering, LAGOS UNI- Nigeria             2004

Microsoft Teams MS-700                                                                                                           2023

CISCO CCNP- Collaboration                                                                                                2021

Cisco Certified Associate (CCNA)                                                                                      2020

ITILV4- IT Service Management                                                                                            2021

(CTS®) -Zoom Rooms Implementation & Integration AVIXA                                          2020