Akila Springer

• Recruiting, Training and Motivating Staff
• Keeping Up to Date with licensing legislation and taking legal responsibility of the premises.
• Ensuring all Alcoholic beverages are kept in good condition.
• Enforcing Health and Safety and Maintaining the premises 
• Managing Kitchen Staff 
• Preparing Food to High Standards 
• Stock Control – ordering of stock both wet and dry. 
• Customer Service 
• SIA Badge Holder 
• Key Holder 
• Emergency First Aider 
• Food and Hygiene Certificate Level 2  
• NVQ in Management and Team Leader Levels 2 & 3                  

2004- 2007        HMCS Birmingham Magistrates Court               Administrative Assistant 
• Organising Files for trials 
• Collating information for Trials 
• Answering urgent faxes and all other correspondence 
• Dealing with internal and external calls 
• Management of court diaries 
• Daily office duties adhered to 
• Booking of interpreters for hearings 
• Word processing of correspondence etc.
• Securing Charge sheets and other court documentation to court files 
• Dealing with the distribution of 1st Class, 2nd class and DX Post

2003 - 2004                     AWG Facilities Ltd               Call Centre Operative       Birmingham                                                
• Dealing with Tenant Enquiries 
• Answering 30 –100 calls per day 
• Liaising with our House Managers, housing offices and Service Companies regarding repairs 
• Dealing with Customer complaints Regarding repairs. Excellent customer service skills
• Worked to very strict deadlines.
• Always ensured that Health and Safety procedures were in place.
• General Office Duties

July 2003 – October 2003     HMRC Magistrates Court    Birmingham 
• Temp Staff Full Time Administrative Assistant 
• Word Processing of Letters, etc  
• Dealing with internal and external calls 
• Collection of statistic 
• Management of Court Diaries 
• Daily office duties 
• Booking interpreters for cases 
• Filing

2002 – July 2003                           The Merchant Stores    Birmingham 
• Full Time Trainee Manager  
• Responsible for every day running of the bar.
• Dealt With Refunds and complaints.   
• Selling of high-quality food and beverages to customers
• In House Training Completed 
• Bookkeeping of Accounts

November 2001 – April 2002                 the Newt and Cucumber 
• Full Time Trainee Supervisor
• Dealt With Refunds and complaints. 
• Supervising of Staff 5 -15
• Responsible for every day running of the bar
• Selling of high-quality food and beverages to customers
• In House Training Completed 
• Customer Services 

May 2001 – November 2001                 The Merchant Stores Birmingham City Centre
• Part time waitress/Bar Staff
• Dealt with refunds and complaints
• Selling Non/alcoholic Beverages Hot and Cold 
• Customer Services 
• In-House Training completed.  

August 1998 – May 2001    Britannic Warehouse (Wholesale Cash and Carry)
• Customer Service Assistant/Cashier 
• Stock Taking 
• Stock rotation   
• Making sure displays were up to date Putting away deliveries and checking invoices.

2009 – 2014               University of Wolverhampton   BA Honors
LLb Law Honors Degree              Pass

2008 – 2009                  Matthew Boulton College 
BTEC National in Applied Law   Merit 
BTEC National in Business   Pass
ILM Certificate in Team Leading   Pass

1997 – 2001                   Sutton Coldfield College 
NVQ Business Administration level 2  Full Award 
NVQ Business Administration level 3  Full Award 
Ilex Legal Secretaries Diploma                             Pass
Ilex Vocational Legal Studies                               Merit 
Integrated Business Technology 2                        Pass
RSA Text Processing Stage 1, 2, 3                       Pass, Pass, Pass
RSA Word Processing Stage 1, 2, 3                     Pass, Pass, Pass
RSA audio Typewriting Stage 1, 3                       Distinction, Pass 
RSA Typewriting Stage 1                                     Distinction
Document Presentation Stage 3                            Pass
Mail merge Stage 2                                                Pass
Clait Stage 1        

1992 – 1997            Holy Trinity R C. School -  Birmingham
I was educated to a very high standard and studied up to GCSE Standard and gained excellent qualifications in 9 subjects