Alan Campbell

Motivated and customer-focused professional with strong experience in sales and customer service across the automotive and financial sectors. Skilled at building positive relationships, delivering five-star service, and exceeding targets in fast-paced environments. Recognised for enthusiasm, organisation, and a solutions-focused approach.

Arnold Clark, Wishaw — Sales Executive | April 2016 – Present

• Help customers find the right car to meet their needs.

• Deliver consistent 5-star service, going the extra mile for every customer.

• Build and maintain lasting relationships throughout the sales process.

• Sell tailored packages (finance, servicing, extras) with professionalism and integrity.

• Co-ordinate vehicle order and delivery processes to ensure smooth handovers.

• Consistently achieve monthly sales and customer experience targets.

• Work collaboratively within a dynamic team to meet deadlines and promises.

• Maintain aftersales relationships to encourage repeat business.

Bank of Scotland, Glasgow — Customer Service Assistant | January 2003 – March 2016

• Handled customer complaints calmly and professionally, providing effective solutions.

• Delivered a positive experience that enhanced brand reputation.

• Responded promptly to customer enquiries and processed requests efficiently.

• Mentored junior colleagues on providing excellent customer service.

• Built rapport with customers through clear, professional communication.

Glasgow Caledonian University, Glasgow

Higher National Diploma: Applied Graphics Technology with Multimedia | 1998 – 2002