Alcino Naval da Silva

I’m a Facilities and Property Manager who genuinely enjoys creating well‑run, safe, and positive environments for the people who use them. Over the years I’ve worked across commercial, residential, and mixed‑use buildings in London, and I’ve learned that good FM is really about people, communication, and consistency. I take pride in solving problems calmly, supporting teams, and keeping buildings compliant and running smoothly. I’m passionate about sustainability, continuous improvement, and bringing a thoughtful, organised approach to every site I manage. Outside of work, I’m always learning, exploring new ideas, and staying active — whether that’s through travel, the gym, or personal development.

Property Manager (Facilities Lead) - Promise FM (KFP), London (TUPE)
2024 – Present

• Lead full Hard and Soft FM service delivery across managed assets.
• Ensure statutory compliance and maintain zero audit non-conformities.
• Manage service charge budgets, validate invoices, and control expenditure.
• Conduct supplier performance reviews aligned to KPIs and SLAs.
• Oversee minor works projects ensuring timely and cost-effective delivery.
• Implement Permit to Work systems and conduct safety inspections.
• Act as primary point of contact for occupiers and stakeholders.
• Improved first-time fix rates and SLA compliance across maintenance services.

Key Achievement: International Green Apple Environment Award 2025.

Assistant Property Manager - Savills, London
2023 – 2024

• Supported operational management of a prime commercial building in Knightsbridge.
• Assisted in preparation and monitoring of annual service charge budgets.
• Procured and managed building service contracts to ensure value and compliance.
• Conducted regular inspections and coordinated PPM and reactive works.
• Ensured compliance with H&S legislation and emergency procedures.
• Worked closely with Asset Managers and client representatives.
• Supported ESG strategy and occupier engagement initiatives.

Facilities Manager - JLL (Jones Lang LaSalle), London (TUPE)
2022 – 2023

• Delivered operational FM services in accordance with Property Management Agreements.
• Managed service charge budgets, quarterly variance reporting and reconciliations.
• Controlled purchase orders and invoice approvals (Proactis & Qlik).
• Managed contractor performance and service contracts.
• Maintained statutory compliance using Meridian, Riskwise, and eLogbook.
• Prepared site regulations and issued Permits to Work.
• Liaised with surveyors, consultants, and occupiers on planned works.

Facilities Management Co-ordinator - Cushman & Wakefield, London
2018 – 2022

• Acted as Facilities Manager for a mixed-use commercial and residential asset.
• Managed daily building operations and occupier relationships.
• Prepared service charge budgets and end-of-year reconciliations.
• Conducted weekly/monthly technical inspections.
• Oversaw statutory compliance and H&S documentation.
• Managed contractor performance and competitive tendering processes.
• Coordinated insurance claims and incident management.

BA/BSc (Hons) in Computing Science & Media Studies from London Metropolitan University, supported by extensive professional training in health, safety, and compliance. Completed IOSH Managing Safely Refresher, Environmental Management, Legionella Awareness, Asbestos Awareness, RoSPA training, and Customer Experience programmes.