Alessia Di Bella

Dynamic and versatile, I am a quadrilingual professional with a robust background in administration, hospitality, and IT. Armed with a Bachelor's degree in Modern Languages and a receptionist certificate, I bring a wealth of knowledge and expertise to any role I undertake. Having recently relocated to Glasgow, I am eagerly seeking a challenging opportunity where I can leverage my diverse skill set and contribute to the success of a forward-thinking organization.

Key Attributes:

Quadrilingual Proficiency: Fluent in English, French, Italian, and Portuguese, I possess the ability to communicate effectively with individuals from diverse linguistic backgrounds. My language skills enable me to bridge cultural gaps and foster meaningful connections with clients and colleagues alike.

Administrative Acumen: With a solid foundation in administration, I excel in managing office operations, coordinating schedules, and maintaining efficient workflows. My attention to detail and organizational prowess ensure that tasks are completed accurately and on time, contributing to overall productivity and success.

Hospitality Expertise: Having worked in various roles within the hospitality industry, I understand the importance of delivering exceptional customer service and creating memorable guest experiences. Whether it's managing reservations, handling inquiries, or ensuring guest satisfaction, I approach each task with professionalism and dedication.

IT Proficiency: Proficient in utilizing IT systems and software, I am adept at leveraging technology to streamline processes and enhance efficiency. From managing databases to troubleshooting technical issues, I possess the technical skills necessary to adapt to evolving digital landscapes and support organizational objectives.

Continuous Learner: Committed to ongoing personal and professional development, I actively seek out opportunities to expand my knowledge and skills. My receptionist certificate underscores my dedication to honing my expertise and staying abreast of industry best practices.

Professional Objective: As I embark on this new chapter in Glasgow, I am eager to find a role that allows me to combine my passion for languages, hospitality, and administration. Whether it's in a front office capacity, administrative support role, or customer-facing position, I am confident in my ability to make a meaningful contribution to any team.

Conclusion: In summary, I am a motivated and adaptable professional with a diverse skill set and a passion for excellence. If you are seeking a dedicated team member who thrives in a dynamic environment, I would welcome the opportunity to discuss how my background and qualifications align with your organization's needs. Thank you for considering my application, and I look forward to the possibility of contributing to the success of your team.

January 2022 - January 2024 – Functional Software Tester, Inetum

Reviewing and analysing system specifications to understand the software requirements

Developing detailed test plans and test cases based on the requirements

Executing test cases and analysing the results to identify defects

Documenting and reporting defects to the development team

Working with the development team to resolve software issues

Ensuring that software adheres to quality standards and best practices

Participating in review meetings to provide feedback on the software and testing process

Translations of training videos from French to English

Technical writing

Transcriptions of training videos 

Conducting meetings in French, Portuguese and English

January 2019 – January 2022 – Management Assistant, BNP Paribas

Giving full administrative support to managers in Paris

Conducting meetings in French, English and Portuguese

Managing daily agendas

Organising meetings and events

Managing travel arrangements

Organising invoices and submitting expense claims

Handling queries and complaints via phone, email and general correspondence

Transferring calls as necessary

Ensuring messages are passed to the appropriate staff member on time

Managing meeting room availability

Handling travel arrangements

Coordinating internal and external events

Managing office inventory such as stationery, equipment and furniture

Other administrative support tasks such as visa arrangements, business cards etc.

July 2018 – November 2018 – Receptionist / Hotel Assistant, Relais dell’Ussero Hotel

Register and process multinational guests to their rooms

Guest check-ins / check-outs

Upsell rooms and promote hotel services

Handle cash and credit card transactions

Guiding tours in multiple languages

Handle guest requests

Monitor and update guest accounts

Ensure compliance with all safety and security regulations

Respond to guest requests and complaints in a timely and professional manner

Managing reservations via phone, e-mails and Booking.com

Preparing and serving breakfast

Providing an exceptional guest experience from check-in until checkout

Organizing and tracking cleaning and maintenance tasks.

Completing marketing tasks.

May 2018 – June 2018 – Student Internship Receptionist, NH Hotels

Greet and welcome guests upon arrival

Answer inquiries and provide information about hotel services, local attractions, and other amenities

Register guests and assign rooms

Process payments and handle cash transactions

Maintain a clean and organised front desk area

Ensure all guests are checked out properly and all charges are accurate

Assist with other departments as needed

Perform daily audits of guest accounts and charges

Update and maintain guest information in

March 2018 - September 2018 

Receptionist diploma

Sept 2011 – December 2017: University of Pisa, Italy: 

BA Modern Languages: First Class

Sept 2006 – 2010: Commercial College IT Federico II, Naro, Italy:

Graduation in accounting and commerce: First Class