Alex Thomas

I am a friendly and outgoing person with a passion for customer based work and linguistics. My studies and previous work experience have been in the area of customer based service work, and I am currently looking to expand my work experience and customer service skills. I have excellent communication skills which have enabled me to build strong relationships with both colleagues and customers. I have worked in a range of work environments which have given me the opportunity to widen my skills, professional vocabulary and customer service.

Work Experience

Greggs Team Member – October 2022 to present

Kidderminster Swan Centre, DY10 2AZ

Key Roles:

-        Serving customers quickly and efficiently

-        Baking off food products to the correct temperatures

-        Organising the savouries and cakes on display

-        Making hot drinks using coffee machine

-        Serving and making breakfast products in the mornings

-        Making up JustEat orders

-        Keeping the store clean and tidy whilst making sure products are constantly topped up

-        Sanitising all work surfaces and contact points regularly

-        Sandwich making

Subway Sandwich Artist – August 2019 to March 2020

Hartlebury, DY11

Key Roles:

-        Making Sandwiches for Customers

-        Food and Hygiene Practices I.e. Cleaning contact points and surfaces

-        Pot washing

-        Making sure kitchens are sterile for food preparation

-        Stock Rotation (FIFO)

-        Till Work

-        Serving Customers

Retail Assistant – May 2019 to August 2019

GoOutdoors, Kidderminster

Key Roles:

-        Replenishment of stock

-        Helping customers

-        Pitching tents and setting up display items

-        Taking phone orders

-        General tidying duties of the department

-        Minor warehouse work i.e. checking in new stock

KEMP Hospice Volunteer Shop volunteer

Kidderminster, DY10

Key Roles:

-        Sorting and pricing stock

-        Minor Warehouse Work I.e. Loading delivery vans

-        Stocking shelves

-        Making displays

-        Till work

-        Dealing with customers on the shop floor and on the phone

-        Dealing with Delivery, orders, complaints and Pickups

-        General cleaning duties of the shop

Further Work Experience

-        Café Assistant

Easter Work 2022 at Hartlebury Castle Café

Taking food orders to tables, Engaging with customers, Pot washing, Preparing tables, sanitising surfaces and contact points, light barista work, till work, stock rotation of food and beverages, Putting washed equipment away correctly and well organised, General cleaning duties of the café floor area.

-        Deli Assistant

2x Trial shifts at Sangers Deli March 2022

Prepared Pizza Dough, Cleaning duties I.e. cleaning surfaces and contact points, sweeping and mopping the café area after closing, barista work, Taking Deliveroo/Uber Eats orders, Customer interaction, taking food to tables, Till Work, light pot washing, Stock rotation of food.

-        Care Assistant

STARS Daycare Centre

February 2019

Engaged well with people who had Dementia and Learning Disabilities, serving food and drinks to the patients, helped out with activities.

-        Sales Assistant

Beryl Guitars

July 2018

Engaged well with potential buyers, interacted well with both staff and potential buyers, cleaned around i.e. hoovered and cleaned windows, helped tidy things away, helped organised the shop.

-        Learning Support assistant

Hartlebury Primary School

July 2017

Helped children aged 5-6 years old with their work, interacted well with both staff and students, helped out with educational activities. 

Education and Qualifications