Alfie Riden

Former Service Desk Analyst eager to kick-start a career in cybersecurity.  CompTIA Network + certified and working towards a Security + certification.  

•  Proactive Data Analyst (April 2024 - Present)
  ◦ Analyse SCADA telemetry data to proactively identify and prevent critical failures and spillages
  from sewage pumping stations.
  ◦ Contributed to operational efficiency saving over £110,000 in energy costs through timely
  interventions. 
• Service Desk Analyst (2023 - 2024)
  ◦ Troubleshot issues across legacy and modern systems, supporting a user base of over 3,000 employees. 
  ◦ Managed user accounts in Active Directory, ensuring secure access control during onboarding, job
  transitions and offboarding.
  ◦ Configured and supported Cisco phones and maintained IT services via the ServiceNow self-service
  portal.

• CompTIA Network + certified.
• 2:1 Mechanical Engineering Bachelor's from the University of Exeter.