Alfiya Stephenson

Assistant manager at Hollywood Bowl center, York  

I am an exceptional team player who is able to lead and motivate others to achieve targets and have a passion for customer service. I demonstrate a strong ability to manage several key aspects of customer service from team leader supervision, supporting senior management and the recruitment of new members of staff. I am a proactive individual with a logical approach to challenges, performing effectively and efficiently in a busy working environment.

Coaching and mentoring the team, and running an exceptional operation, front-of-house, to supporting the centre Manager back-of-house in delivering on centre goals and financial targets.

Key Skills

​•​Excellent customer service and communication skills. Passion for for customer service. 

​•​Reliable, trustworthy and responsible  

​•​Strong organisational skills 

​•​Experienced stock and inventory control abilities 

​•​Efficient in meeting deadlines, critical thinking and working under pressure 

​•​Adaptable with a willingness to learn new skills 

​•​Supervisory, motivation and coaching skills 

Working in Hollywood Bowl company from February 2025 -Present 

Professional Experience

Assistant Manager                                         Feb 2025- Present

Hollywood Bowl Group

  •      Coaching and mentoring the team and running an exceptional operation

  •      Front-of-house

  •.   Supporting the centre Manager back-of-house in delivering on centre goals and financial targets    

Assistant Manager​​​​​Jan 2024 - September 2024

SG Petch LTD

​•​Assist the Store Manager in delivering exceptional customer service, sales and profit targets. 

​•​Coordinate daily customer service operations such as sales processes, orders and payments 

​•​Track the progress of weekly, monthly, quarterly, and annual objectives 

​•​Stock management.   

​•​Delivery control.  

​•​Merchandising.  

​•​Team communication.  

​•​Inventory 

B&B Manager​​June 2022 - December 2023

The Kildare, Skegness

​•​Communicate with guests through messaging platforms and phone to handle bookings, answer enquiries and provide assistance 

​•​Manage rates, availability and booking calendars on various booking platforms  

​•​Coordinate with housekeeping and maintenance teams to ensure proper cleaning and upkeep of properties 

​•​Manage key exchange or access to the property  

​•​Create house manuals and guidebooks for guests with essential information about the property and local area 

​•​Create marketing strategies to attract new guests and increase bookings 

​•​Ensure compliance with local regulations and laws regarding short-term rental properties 

Assistant Food & Beverage Manager​2021- 2022

The Grand Hotel

​•​Managed and organised all the clerical tasks in the department, ensuring timely distribution of communication, correspondence and documents of the Food & Beverage division 

​•​ Responsible for monitoring and controlling the consumption of operating supplies 

​•​Delivered projects on time and within budget to meet specifications. Operated OPERA S&C / PMS and Birch-Street. Created a Food & Beverage database for target marketing purposes for each outlet.  

​•​Handled queries relating to menus, allergies and restaurant services 

​•​Facilitated effective service delivery. 

Duty Manager​​​​​​November 2019 – November 2020

Stevenson’s forecourt

​•​Stock management 

​•​Merchandising 

​•​Inventory Control 

​•​Daily till management and cash handling 

​•​Customer service, dealing with customer inquiries and complaints 

​•​Shop security/ key holder  

​•​Assisting fuel delivery 

​•​Delivery control 

Bi-lingual Marketing Assistant​2017 – 2018
World of James Herriot Museum & Herriot Country Tourism Group

​•​Developed marketing strategies to attract groups of Russian speaking tourists to rural North Yorkshire 

​•​Represented and promoted the 'World of James Herriot museum’ at Thirsk, The 'Herriot Country Tourism Group' and the ‘Flavours of Herriot’ annual Yorkshire food and drink awards 

​•​Advised bespoke packages for both adults and school groups   

Business administration and management