Alfred Samuel

I'm a motivated and detail-oriented individual seeking an Electrician’s Mate role to apply recently acquired 
qualifications and build hands-on experience in the electrical trade. Possess a solid understanding of electrical 
systems, safety protocols, and tools through formal training, with a strong willingness to learn and adapt in a 
practical environment. Dedicated to supporting electricians with reliability, efficiency, and a proactive approach 
to tasks. Ready to contribute to a team while developing skills and expertise in the field. Additionally, I hold an 
ECS (Electrotechnical Certification Scheme) card, demonstrating my commitment to industry standards and 
safety compliance

Sep 2022 Practice Administrator, High Rd Surgery London
Patient Management: Coordinated patient appointments, maintained accurate medical records, and ensured the 
confidentiality of sensitive information.
• Administrative Support: Provided comprehensive administrative support to doctors and clinical staff, 
including handling correspondence, preparing documents, and managing diaries.
• Reception Duties: Served as the first point of contact for patients, managing inquiries both in person and 
over the phone with professionalism and empathy.
• Data Entry and Record-Keeping: Accurately updated and maintained patient records using clinical 
systems, ensuring compliance with GDPR and confidentiality standards.
• Staff Coordination: Assisted in the on-boarding and training of new administrative staff, ensuring smooth 
integration into the team.
• Stock and Supplies Management: Monitored and ordered medical and office supplies to ensure the 
practice operated efficiently.
• Appointment Scheduling: Managed appointment bookings and cancellations, optimising the use of 
clinical time and reducing patient waiting times.
• Billing and Invoicing: Processed patient payments, insurance claims, and generated invoices in compliance 
with practice policies.
• Policy Compliance: Ensured adherence to NHS and practice guidelines, including infection control and 
health and safety protocols.
• Problem Resolution: Addressed patient complaints and concerns effectively, escalating issues when 
necessary to ensure patient satisfaction.

Sep 2019 — Sep 2022 Hotel Receptionist, The East London Hotel London
Guest Services: Welcomed guests with professionalism and warmth, ensuring a positive first impression and 
exceptional customer service throughout their stay.
• Reservation Management: Handled bookings, cancellations, and modifications via phone, email, and 
online systems, ensuring accuracy and efficiency.
• Check-In and Check-Out: Facilitated smooth check-in and check-out processes, verifying guest 
information, processing payments, and issuing room keys.
• Inquiries and Assistance: Responded promptly to guest inquiries, providing information about hotel 
services, local attractions, and travel arrangements.
• Complaint Resolution: Addressed and resolved guest complaints courteously and efficiently, ensuring 
satisfaction and maintaining the hotel’s reputation.
• Administrative Duties: Managed daily reports, updated reservation systems, and coordinated with 
housekeeping and maintenance teams to ensure room readiness.
• Cash Handling: Processed payments, maintained accurate financial records, and performed end-of-day 
reconciliation of cash and card transactions.
• Security: Ensured guest safety by adhering to security protocols, verifying identities, and monitoring access 
to restricted areas.
• Promotions and Upselling: Promoted hotel amenities and upsold services such as upgrades and packages 
to enhance the guest experience.

Oct 2017 — Oct 2019 Customer Service Assistant, London Overground London
Passenger Assistance: Provided exceptional support to passengers, answering queries about timetables, routes, 
fares, and station facilities.
• Ticketing Services: Operated ticket machines and assisted passengers with purchasing and validating 
tickets, ensuring accuracy and compliance with travel regulations.
• Station Operations: Monitored station platforms and public areas to ensure safety, cleanliness, and 
adherence to operational standards.
• Customer Engagement: Delivered a friendly and professional service to passengers, addressing complaints 
and resolving issues promptly to maintain satisfaction.
• Safety Compliance: Supported station safety protocols by managing crowd control, assisting with boarding 
and alighting, and reporting any safety hazards or incidents.
• Lost Property: Handled lost and found inquiries, logging items and ensuring prompt return to passengers 
when possible.
• Information Dissemination: Communicated real-time travel updates and disruptions to passengers via 
announcements and direct interactions.
• Team Collaboration: Worked closely with colleagues, station managers, and transport staff to ensure the 
smooth operation of the station.
• Accessibility Support: Assisted passengers with disabilities or those requiring extra help, ensuring an 
inclusive and seamless travel experience.

Aug 2014 — Oct 2017 Customer Service Team Member, Ocado London
Customer Support: Delivered exceptional service to customers by addressing inquiries and resolving issues related 
to orders, deliveries, and product availability.
• Order Processing: Managed customer orders efficiently, ensuring accuracy and timely updates through the 
online platform.
• Complaint Resolution: Handled complaints with professionalism, offering suitable solutions to ensure 
customer satisfaction and loyalty.
• Communication: Responded to customer queries via phone, email, and live chat, maintaining a friendly 
and professional tone.
• Product Knowledge: Provided detailed information about products, promotions, and services to assist 
customers in making informed decisions.
• Delivery Coordination: Liaised with drivers and the operations team to resolve delivery-related issues and 
ensure a seamless experience for customers.
• Refunds and Replacements: Processed refunds, exchanges, and replacements in line with company 
policies, ensuring a smooth resolution for customers.
• Data Management: Maintained accurate customer records and updated systems with relevant information 
for future reference.
• Team Collaboration: Worked closely with team members to meet service level agreements and enhance the 
overall customer experience.

Feb 2011 — Aug 2014 Assistant Manager, Coral London
Team Leadership: Supervised and motivated staff to deliver excellent customer service and achieve sales targets, 
ensuring smooth daily operations.
• Customer Service: Assisted customers with placing bets, resolving queries, and promoting a positive 
in-store experience.
• Cash Management: Oversaw cash handling procedures, including till reconciliations, banking, and 
monitoring cash flow to prevent discrepancies.
• Operational Oversight: Ensured compliance with company policies, gambling regulations, and health and 
safety standards.
• Staff Training: Provided training and guidance to new and existing team members, fostering a 
knowledgeable and customer-focused workforce.
• Stock Management: Monitored and replenished stock levels, ensuring the availability of products and 
promotional materials.
• Promotions and Marketing: Implemented in-store promotions and campaigns to drive customer 
engagement and revenue growth.
• Conflict Resolution: Managed customer complaints and disputes professionally, ensuring satisfactory 
resolutions and maintaining company reputation.
• Reporting: Prepared sales reports, tracked performance metrics, and communicated insights to senior 
management for decision-making.
• Key Holder Duties: Opened and closed the store, ensuring security protocols were followed and the 
premises were secure.

Sep 2023 Level 3 Diploma in Electrical Installations (Buildings and 
Structures), City and Guilds, Southgate College London
I am currently pursuing a Level 3 Diploma in Electrical Installations (Buildings and Structures), building 
upon my foundational knowledge from the Level 2 qualification. This program enhances my understanding of 
electrical science, system design, and the principles of environmental technology systems. It also provides practical 
skills in fault diagnosis, rectification, and the inspection, testing, and commissioning of electrical installations
Sep 2022 — Sep 2023 Level 2 Diploma in Electrical Installations (Buildings and 
Structures), Southgate College London
I have successfully completed the Level 2 Diploma in Electrical Installations (Buildings and Structures), which 
has equipped me with foundational knowledge and practical skills essential for the electrical industry. This 
qualification has provided me with a comprehensive understanding of electrical installation practices, including 
health and safety regulations, electrical science principles, and the installation of wiring systems.
Sep 2007 — Sep 2009 BTEC National Diploma in Business Management , Barnet College London
Achieved Level 3 National Certificate in Business Management with English.
S K I L L S ECS Card 
Health and Safety 
Basic Electrical Knowledge
Cable Management
Customer Service 
Tool Proficiency
Blueprint Reading