Alice Eliza

I help businesses streamline payroll and financial operations by combining technical expertise, compliance knowledge, and strategic problem-solving. With eight years of experience managing payroll across multiple industries, including tech, local government, software, and health & social care, I have developed a deep understanding of payroll complexities and financial best practices.

I specialise in enhancing efficiency, automating processes, and ensuring compliance while leveraging technology to drive smarter financial decision-making. Proficient in Excel, Sage, Xero, and other payroll systems, I have a track record of reducing processing times, improving accuracy, and implementing scalable solutions that support business growth.

As I advance my career I am expanding my technical expertise by completing a Full-Stack Junior Developer diploma, allowing me to bridge the gap between finance and technology.

Key Areas of Expertise:
Payroll strategy & compliance
Finance process automation
Data-driven decision-making
Technology integration in payroll & finance
Leadership & stakeholder engagement

I am passionate about transforming finance functions, optimising payroll operations, and positioning businesses for long-term success. Always open to strategic collaborations.

Payroll & Finance Executive | Next Generation Nursing & Care                                                      September 2023 – Present

Systems: Excel, Sage Payroll, NEST pension

• Led payroll operations for a group of three companies, ensuring accurate, compliant processing across multiple pay frequencies, conducting audits, and resolving discrepancies through manual validation. Reducing payroll queries by 80%. 300 employees total. 
• Drove process improvements and automation, identifying inefficiencies, implementing new procedures, and securing buy-in from stakeholders to enhance accuracy, efficiency, and communication. Overall cutting duplication.
• Acted as a strategic advisor, providing insights on payroll trends, compliance, and team performance while fostering strong relationships and adapting communication to support both leadership and employees.

Customer Relationship Lead | Rightmove                                                                                           September 2022 – August 2023

Systems: SQL, Excel, PowerPoint

• Handled customer finance and invoice queries, ensuring top-tier service and efficient team collaboration. Analysed usage and performance through reports across multiple systems while prioritising tasks to meet client needs.

Company Director | Bucharest Supermarket                                                                                            October 2020 – July 2022

• Managed and led a team across three off-license stores in London, overseeing payroll, training, and staff development for 10 employees. Conducted regular one-to-ones and performance reviews, fostering growth and enhancing team performance. Implemented business strategies, promotions, and initiatives to drive company growth while managing budgets and financial performance.

Senior Customer Experience Specialist – Payroll | Xero                                                                             May 2017 – October 2020

• Running demonstrations of the software and it’s features to new and existing customers, dealing with technical issues, solving queries. I was a top performer for the number of cases closed and high scoring Trustpilot reviews. 
• Maintaining knowledge of UK, AU and NZ payroll to support customers from these regions.
• Collaborating with colleagues and supporting customers across 3 timezones. 
• Led quality assurance and auditing of team payroll work, ensuring compliance with company standards and payroll legislation while coaching team members to improve accuracy and service excellence.
• Managed and developed the team, conducting interviews, training, and 1:1 coaching sessions, creating action plans to enhance performance, and fostering a positive, high-quality work environment.
• Collaborated with management to implement initiatives that improved team satisfaction, well-being, and KPI performance, while handling escalations and setting a strong example in work quality and attitude.

Benefit Assessment Officer | Milton Keynes Council                                                                             January 2015 – May 2017

• Assessed Housing Benefit and Council Tax Reduction claims with accuracy, ensuring compliance with strict legislation and regulations.
•  Conducted interviews to gather detailed customer information and explained complex entitlement calculations clearly. 
• Worked in a high-pressure environment, meeting deadlines to prevent financial hardship. 
• Reviewed pay slips and liaised with employers and council departments to ensure accurate determinations of claimants’ entitlements.

Payroll Apprentice | Milton Keynes Council                                                                                        November 2013 – January 2015

• Administered payroll for four schools, ensuring accurate data entry and compliance with data protection legislation. 
• Issued and amended employee contracts, liaised with bursars and staff, and resolved payroll queries efficiently. 
• Utilised SAP payroll systems and Microsoft Office to record and update data, prioritising tasks to meet deadlines and provide clear assistance to internal and external customers.

Full Stack Junior Developer Diploma (SheCodes)                                                                        Completion February 2026

• HTML, CSS, JavaScript, API, AI, Python, Data Visualisation, React j.s
• Building interactive web pages and applications using modern technology.
• I’m undertaking this course because I understand the importance of being technically minded and having an understanding of how technology and AI will be used in practice. 

International Payroll Fundamentals (deel)                                                                                                                    February 2025

• Essential principles of international payroll, best practices, and compliance requirements.

Advanced Payroll Technician Certificate (CiPP)                                                                                                      November 2024 

• Application of complex payroll legislation and contractual obligations
• Mastering accurate manual calculations, statutory payments and deductions, auto enrolment and salary sacrifice

Level 2 Accounting (AAT)                                                                                                                                                         June 2019

• Foundation course in finance administration and core accounting skills, including double-entry bookkeeping, basic costing and an understanding of purchase, sales and general ledgers.
• Comprehensive overview of ethics, technology, communication and sustainability

Business Administration (NVQ)                                                                                                                                      November 2015 

• Practical skills and knowledge required to perform administrative tasks in a business environment
• Communication, organisation, document management, meeting support, and handling customer inquiries